Max: HBO, filmes e séries +12

As of writing this, a couple days after HBO Max became “Max,” I need to state that this new app / change needs a lot of work. After I launched the app on my cell phone & on my TV, a Roku device, the first issue that appeared was my “Continue Watching” no longer had shows I was watching & listed movies that I had finished watching & removed from my list. When I searched for the show I was watching, it was not appearing but when I searched for them on my Roku device, it read the show was on “Max” & when I selected it, it led me to the show on the streaming service. The inconsistency is the first issue. The second & biggest is the audio is out of sync on my shows. There is at least a 5 second delay with the audio when I was able to begin watching my show. The out of sync is also with the searching & selecting process itself. This new version needs a lot of refining.

Update: thank you for the response to my review, I troubleshooted the app on all my devices & followed the link provided & it did fix the issue I was experiencing.

Hi Rey, we appreciate you taking the time to rate and review. We have some great troubleshooting steps here that should improve your experience: https://help.max.com/troubleshoot. If those don't work, please reach out to us at help.max.com/AppReview for additional support. - Max Support

Great options of shows & movies to watch however I have multiple problems when streaming from my phone to my TV. One, once I connect to TV it does not let me operate the rewind & pause from my phone like it typically should. Also it does not let me use subtitles at all when casting to TV which is very frustrating when I am hard of hearing. The tool menu pops up at the bottom of the app but no matter how many times I press subtitles on, or press pause, or rewind, it does not work. Sometimes the tool menu even pops up with no buttons AT ALL & I cannot control the movie. flawed and frustrating. I have no control over the movie or show I am watching, cannot pause, rewind, fast forward, or turn subtitles on. Also once I have streamed no matter how many times I close the app or turn my TV off & on it does not stop streaming, even after the app has been removed from my open & live section on my phone it is some how streaming in the background?? And for HOURS. I played a show around 11am then turned my TV off & removed the app from my open list then at 10pm I turn my tv on & re-open MAX & it immediately streams the same exact movie from 12hours ago?? Why did the movie not close from the lower tool bar & have the app reset like it should. Multiple problems of this app not resetting properly. Very unhappy & horrible change.

Hi, we're happy to help. We have some great troubleshooting steps here that should improve your experience: itsh.bo/troubleshoot-mobile. You also may want to try restarting your network (modem and router) if you haven't yet. If those don't work, please reach out to us at help.max.com for additional support. Thanks! Max Support

I’m actually really upset at the amount of people giving this good reviews. I have had nothing but issues the day I started using it. I’m currently rewatching a show & for some reason Max doesn’t want to leave it in my continue watching & on the progress bars it shows I’m no where through any of the episodes. If I can remember what episode I left off on, I can click on it & it resumes me at a random part of the video, not where I left off, or even at the beginning. Another issue I have is that when I click the skip intro option, it will sometimes (about half the time) only go through half of the intro but the skip button is no longer available. Not only are there issues, but y’all also took away features. Like the being able to upload one of your own pictures to your profile? Now, like Disney +, it only allows you to choose from the characters in some of their movies/tv shows, & the only options are honestly all the new or up incoming things, some of your most popular entertainment isn’t even an option. I just find it strange to remove features. I guess I just expected for Max to be this great new thing but was extremely let down. Please get to fixing the ‘continue watching’ issue because it’s very frustrating.

Hi, thank you for taking the time to rate and review. We strive to provide the best experience possible and we always appreciate feedback. We'll make sure to pass this on to the rest of our team.

To share feedback or other feature requests please feel free to use our feedback form here: https://help.max.com/feedback