McAfee Security: VPN и защит‪а‬ 4+

Great app, but I am experiencing issues. I have an iPhone 11 and have the latest version of iOS installed. I am having issues with the McAfee VPN/Web Guard and my Apple CarPlay radio. While everything works fine with the radio (connected via USB), I cannot use Siri if the VPN/Web Guard feature is on. It is extremely inconvenient to have to turn on and turn off the VPN. Especially when I enter a public place where I have previously connected to WiFi and my phone auto-connects to the WiFi connection. An example of my main issue would be something like this: I am driving in my vehicle and I decide to use Siri with the voice control button in my 2020 Kia. I say, “Please call Dad.” Siri will show on my CarPlay radio that it is trying to process my request and then states that, “Siri requires an internet connection.” I am using my Sprint 4G data the entire time while I am driving and the VPN is on. If I turn it off, no problems. I enjoy this app and I am paying $9.99 monthly for it. I would hate to search for other alternatives. Could you please tell me if you know anyways I can resolve this issue? And if not, could McAfee possibly look into fixing this? I’ve searched online and I have seen that many others are experiencing the same problem. Thank you!

Hi, thanks for reaching out. We would like to get more information about the issue you have mentioned. Please check and download if any updates available for the McAfee app. If you are still noticing the same behavior, contact us at service.mcafee.com/contact anytime. We are more than happy to assist.

This company is the worse! Not only was I charged without my consent. When I did call customer service, they told me that I would have to pay $189 to cancel a subscription. I told them that I don’t have a subscription. They told me that I was active on a desktop as we speak. I told them so your active with the dumpster? My computer broke over 8 years ago? So how am I active? Also active on an iPhone 8. I never had a iPhone 8! When I told them that I want to cancel and want a refund. They told me that I have to access the same same desktop to cancel the subscription. I told them multiple times that I don’t have a computer or desktop or never had an iPhone 8. Customer service told me that than they have to charge me &189 to cancel a subscription I never signed for. when I told them I’m not paying for something I don’t have. They hung up on me. When I called again the same guy answered the phone once he heard my voice he hung up on me. This was 2 months ago. And they still took out $199 out of my account. than I get another email that they are going to charge me $499 for a renewal. When I called again. And told them that I been cancel. they told me the same thing! That the only way I can cancel an account and contact I never signed that I had to go on my desktop that I been threw away 8 years ago to cancel. I had to go to my bank and block any transactions from them! Even after I asked to speak to a supervisor, the guy (customer service) kept hanging up on me!

We are concerned about your experience. Can you please tell us which number you have dialed to reach support? It sounds like you have reached out to third-party support. To confirm, McAfee will not charge the cancellation fee. We recommend reaching out to our official support, so an agent can look into your McAfee account details and address all your concerns. If you are calling from the United States, the phone number for support is 1-866-622-3911. Other regional numbers can be found at https://mcafee.com/support/contact. Thanks!

This is a great app to have, since I am always on the internet, and using my Bluetooth headphones for study. The only issue I have is that this app can stop protecting at any given time of the day. If I have safe web and WiFi protection on, they should stay on. I shouldn't have to go back into the app to check and see if both are green. It has become a bit daunting to keep having to go back and check and see if my app is still
Protecting me when I had already checked the boxes to do so. This app can throw itself out of protecting you, leaving you unprotected for a period of time until you go back and check. I think you need to fix that bug. If we click on each feature to protect us, it should stay that way all day, unless we go in and uncheck it ourselves.
Yesterday I had my Bluetooth, and I had all the protection on, and when I went back to check my Bluetooth, someone had come onto my Bluetooth as another device, trying to get access. That is not supposed to happen if I'm protected. When I went back
To the app, which was protecting me prior, it had shut my protection off. Please fix this bug. Other than that complaint it's a good app, but it needs fine tuning. Thank you

Hi. We are sorry for any trouble you've had with the app. Kindly make sure the VPN profile is turned ON for McAfee App (Open the phone settings > go to General > select Profile > and turn on McAfee Security). If you still notice the same behavior, contact our support team at service.mcafee.com/contact. We will work together to figure out the problem. Thanks!