MetLife US App 4+

How huge is MET life? This company takes in hundreds of millions of dollars on annual basis and they can’t afford to get their PAY FEATURE TO WORK ON THEIR APP OR WEBSITE? It’s absolutely ridiculous that we as customer should have to encounter stress every single time we attempt to GIVE YOU OUR HARD EARNED MONEY! Basically we all want to pay you on time using a service you say you offer but you have known for years now that this has been an issue! Yes YEARS, for at least two years I have been encountering issues every single time I try to pay my dues. Here’s the worst part, the WHY you are allowing this to continue, cause let’s be honest, it could get fixes in 24 hours time, but you want to make it harder to pay you because then you can add late fees when the last minute people can’t complete their transactions, it probably results in a couple million more dollars a year...I think it’s only right that we report this to the better business bureau... this is criminal at this point. They have tens of thousands of complaints all saying the same thing... I want answers and I think it’s only right we get some.

The App NEVER works. I’m constantly inundated with error messages & told my login credentials aren’t correct. I never get paper bills even tho I refused to go paperless. MetLife is absolutely AWFUL!!!! MetLife is so AWFUL I’m leaving MetLife altogether. My advice is get rid of MetLife altogether. They’re a horrible company. They aren’t worth the headache or hassle. They don’t even pay well on benefits even in the Cadillac version but you better know they’re going to charge you an arm & a leg & then deny as much as possible on top of never letting you in to any of the online “services”. I don’t call it service especially when it NEVER WORKS!!!! For FOUR YEARS NOT ONCE HAS METLIFE WORKED NOT THE APP NOT THE ONLINE SERVICES. What’s amazing is I’ve tolerated MetLife that long on their broken promises of improving & providing quality products & services. FOUR YEARS!!!! As in 4!!!! That’s how long MetLife hasn’t worked for me - 4 new phones, 3 new iPads, 3 new laptops, & 2 new desktops & not once has MetLife online “services” worked. It’s not me. It’s definitely MetLife; who, like I said, is nothing but a giant headache & hassle you don’t need or want.

It’s absolutely amazing how difficult MetLife makes paying bills. I handle my elderly family member’s insurances. Every single time I go to pay any of his policies, I have to try a dozen different ways to pay. Sometimes the third attempt works. Sometimes I have to switch to the desktop site and try that multiple times. Unfortunately, most often than not, I have to call the customer support hotline. Every single time I call, someone tells me, “we’re currently experiencing problems with our payment system.” Currently? Every single time. AND the last time I called, they wanted to charge me a convenience fee for taking the payment over the phone. My other option was being late on the payment.

It’s not that hard to get a payment system work. As soon as possible, these policies will be closed and MetLife will be a distant memory. But, until then, the customers have to suffer.