MetLife US App 4+

MetLife

Designed for iPad

    • Free

Screenshots

Description

The new MetLife Mobile App makes it simple and more efficient for you to manage your benefits. We focused on your feedback, making it easy and secure to register and access your information. We also improved the customer experience with an overall design enhancement.

FEATURES:

DENTAL
Access coverage details and claims, find a dentist, read reviews and book an appointment.
Get personalized estimates for dental procedures and have your ID card with you wherever you go.

DISABILITY
Review claim information and make updates, report absences
Contact your case manager and upload relevant documents
Setup and update direct deposit information

You can also access the following products: Group Life, Accident & Health, Group Legal, and Vision.

For additional product information and other details, please visit MetLife.com

What’s New

Version 3.0.35

Minor bug fixes.

Ratings and Reviews

4.2 out of 5
16.4K Ratings

16.4K Ratings

Robert3410$ ,

Outstanding customer service.

I was asked by my Dentist’s office to confirm if any changes to my group #. My initial questions could not be handled by the automated system. I was pleasantly surprised to see how fast the automated system transferred me to a live customer agent to handle my questions. Neika, the assigned agent, handled my questions on the spot. She also offered to send updated cards by mail. After 9:30 PM (et), the entire situation was handled in less than 7 minutes. I was impressed. Thank you.

Mehshsusnsvei ,

App stopped showing dental coverage

I have had 4 calls about this issue with the app and have an open case that has not been resolved.

A few weeks ago (3-4), my app all of a sudden started saying I don’t have dental coverage (I do) and when I called or used the website, all my information was showing up correctly. So I called and a very nice person said they would open a ticket and let me know when they start looking into it.

When the IT team first started trying to fix it, they changed my password WITHOUT notifying me. There is sensitive information on my account and that was a breach of trust. I called to complain, and another nice woman said that the IT team hadn’t looked into it yet since my call a week prior, and they might not know how to fix it since there is no IT team for the app, just the website (which works for me). She then went to ask them and turns out they WERE looking into it but did not write anything down on the ticket (so there is no trace or accountability as to who changed my password).

She then said call back in a week if no one contacts me, which no one did, so I called and got someone who did not seem willing to help. This was two weeks ago, and my account is still not fixed.

cmikehawk ,

Filing a claim online is a challenge

I have not been able to file a claim successfully online. There is always some kind of issue when using my tablet or smartphone. I’ve been able to enter all data and when I click to submit electronic signature I get a message that I have been timed out and all my work has been lost. I have gone back in and entered all the information and clicked on ‘save for later’ and that also results in a message that I have been timed out and my work has been lost. The 2 prior claims I have attempted to submit electronically have also been a bust. I’d like to be able to submit a claim conveniently and easily online, however, I believe your website and app need a lot of work. It is very frustrating.

App Privacy

The developer, MetLife, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

More By This Developer

MetLife Pet
Finance
MetLife Worldwide Benefits
Business
MetLife HS&SA
Finance
myMetLife Gulf Middle East
Finance
MetLife DAP
Finance

You Might Also Like

HealthEquity Mobile
Finance
Benefits by WEX
Finance
Inspira Mobile™
Finance
EZ Receipts
Productivity
Farmers Insurance Mobile
Finance
Optum Bank
Finance