The new MetLife Mobile App makes it simple and more efficient for you to manage your benefits. We focused on your feedback, making it easy and secure to register and access your information. We also improved the customer experience with an overall design enhancement.
Access coverage details and claims, find a dentist, read reviews and book an appointment.
Get personalized estimates for dental procedures and have your ID card with you wherever you go.
Review claim information and make updates, report absences
Contact your case manager and upload relevant documents
Setup and update direct deposit information
You can also access the following products: Group Life, Accident & Health, Group Legal, and Vision.
For additional product information and other details, please visit MetLife.com
Bug fixes in registration flow and minor enhancements in ID cards.
Ratings and Reviews
Outstanding customer service.
I was asked by my Dentist’s office to confirm if any changes to my group #. My initial questions could not be handled by the automated system. I was pleasantly surprised to see how fast the automated system transferred me to a live customer agent to handle my questions. Neika, the assigned agent, handled my questions on the spot. She also offered to send updated cards by mail. After 9:30 PM (et), the entire situation was handled in less than 7 minutes. I was impressed. Thank you.
App stopped showing dental coverage
I have had 4 calls about this issue with the app and have an open case that has not been resolved.
A few weeks ago (3-4), my app all of a sudden started saying I don’t have dental coverage (I do) and when I called or used the website, all my information was showing up correctly. So I called and a very nice person said they would open a ticket and let me know when they start looking into it.
When the IT team first started trying to fix it, they changed my password WITHOUT notifying me. There is sensitive information on my account and that was a breach of trust. I called to complain, and another nice woman said that the IT team hadn’t looked into it yet since my call a week prior, and they might not know how to fix it since there is no IT team for the app, just the website (which works for me). She then went to ask them and turns out they WERE looking into it but did not write anything down on the ticket (so there is no trace or accountability as to who changed my password).
She then said call back in a week if no one contacts me, which no one did, so I called and got someone who did not seem willing to help. This was two weeks ago, and my account is still not fixed.
Filing a claim online is a challenge
I have not been able to file a claim successfully online. There is always some kind of issue when using my tablet or smartphone. I’ve been able to enter all data and when I click to submit electronic signature I get a message that I have been timed out and all my work has been lost. I have gone back in and entered all the information and clicked on ‘save for later’ and that also results in a message that I have been timed out and my work has been lost. The 2 prior claims I have attempted to submit electronically have also been a bust. I’d like to be able to submit a claim conveniently and easily online, however, I believe your website and app need a lot of work. It is very frustrating.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- 54.1 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Age Rating
- © 2023 MetLife Services and Solutions, LLC
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