MetLife US Ap‪p‬ 4+

Would be nice if you would inform people that your gonna change everything up

I have not been able to file a claim successfully online. There is always some kind of issue when using my tablet or smartphone. I’ve been able to enter all data and when I click to submit electronic signature I get a message that I have been timed out and all my work has been lost. I have gone back in and entered all the information and clicked on ‘save for later’ and that also results in a message that I have been timed out and my work has been lost. The 2 prior claims I have attempted to submit electronically have also been a bust. I’d like to be able to submit a claim conveniently and easily online, however, I believe your website and app need a lot of work. It is very frustrating.

I sign in and the app says it cannot find account. It then gives me the option to link. I provide the information requested. I am then told that the account is already linked and am asked it I want to link another account or go to dashboard. I select dashboard and receive the same message that no accounts are linked. It is a loop with no exit. When I select the menu in the upper right, I only receive the options to edit my profile or log out. Yes, I have logged out and logged back in. Yes, I have uninstalled and reinstalled the app and logged in. All return the same result. Pretty poor for a company this size.