Metro Flex 4+

I have used this app several times to book local rides. It’s great. I request a ride and the app gives an arrival estimate that has been pretty accurate. I would suggest requesting a ride 20 to 30 minutes before you want to leave.

don’t even get me started with this app. this app literally always glitches, and keeps telling me to take a bus. the drivers are also rude, and sometimes they’re even confused with how to use the app along with the GPS. a fair amount of drivers told me that the GPS doesn’t work, or that my drop-off address doesn’t even show sometimes. i’ve also had some more issues, recently being that i had a driver who drove me around the same block 5 times, and then stopped in the middle of the road for 10 minutes. he claimed that it was his first time working for metro flex, and that he didn’t know how to use the app. another time was when i literally got kicked out of the metro flex because i didn’t bring my orca card, and mind you i am a minor, so i shouldn’t even have to use my orca card because i thought that it was supposed to be free. please fix your app, or bring back via to transit. i’m so tired of this, and i am definitely not willing to book an uber or a lyft because i’m not spending money just to get myself to school and back home every day. how will i get to school when i can’t even rely on a simple app to take me because of how dumb it is along with the service? i am very disappointed.

I use this to get to work from a bus stop, and while it's great when it does work properly, multiple times I've been screwed over from the unpredictable app. It once added another stop when the driver was already close to me, forcing them to u-turn. You'd think the app was first-come-first-serve through a queue, but apparently not. And the random shuffling of drivers seems to not make sense. The drivers are great and are just doing their jobs. The app is the #1 cause of unreliability. So even if you pick up a ride half an hour or more before you want to leave, your driver is constantly working (I don't even know if they receive breaks), you're at the mercy of a completely unpredictable app