Metropolis: Remarkable Parking 4+

I needed to use this Metropolis for a job. I tried to register my car on the website but it wouldn’t let me. I downloaded the app but, I still couldn’t register my car. I tried a couple more times just in case I was just going it wrong (even though it is SO simple!) and, I ended up having to call customer service. I got a response within the first minute and had my issue resolved within 2-3minutes! Thank you again! So easy to use and I really loved that it shows you live price/time when you are in the garage!

Hi rose60293, thanks for sharing your feedback! We are glad you had a remarkable experience with Metropolis.

We recently visited Nashville and our hotel used this parking platform for their parking lot. Our reservation was from Friday evening to Sunday morning so we selected the 48 hour time frame. There was a glitch on the card information page so we had to refresh the page and re enter the card information. After entering this information there was no additional confirmation page before the booking was completed. It was only after the booking went through that we saw the permit length had changed to longest allotted time of 96 hours (2x the cost of the initially selected 48 hours). There is no way to change the length of the booking online once you it is confirmed so we immediately submitted a help ticket online. Even though we would not even be in the state of Tennessee for the extra 50 hours that had been added to the booking, they would not change the duration of the booking or refund any money. I have never seen a company be so unhelpful and charge a customer for a problem that occurred on their own platform, and I will definitely not be using this parking platform again in the future.

Hi sarahgrace172624 - we are very sorry to hear about your experience! Please submit a new request at help.metropolis.io, and include a screenshot of this comment. Our support team will be able to help you with a partial refund. We hope you give Metropolis another chance again in the future!

Update: it got even worse. They charged me for the subscription but lost the lot to another vendor. Did not notify me about the change. Absolute trash.

I pay for monthly parking but still got a parking violation. The violation was for a neighboring lot and with a typo on the license plate. Their online tool to lookup violations doesn’t work so I needed to call them. If you call them and there are no agents it hangs up on you instead of letting you wait. When I did get an agent (Rebecca) they were very empathetic which was nice so shoutout to them for trying to do everything in their power but customer support is not able to look into these and relies on the same tool above so I have to email them. Last time I emailed them (when I bought the spot to confirm all I had to do was pay monthly on the app) it took them 3 days to get back to me. It would be so nice to just have someone take my money ($90/month!) and not cause undue stress. This was a paper notification, but imagine if they had towed the car..

Hi dddd272727 - we are sorry to hear about your experience! We are always working to improve our product, and your feedback is extremely helpful. If the issue has not been resolved, please submit a new request to help.metropolis.io, and our support team will be in touch to help!