MFirm 900 - O 4+

we have had this app for a while and it was syncing OK with my bed. But I got a new phone and downloaded the app and now the Bluetooth does not find the Iflex. I’ve messaged support a number of times and haven’t heard back. Could you tell me what the fix might be? I’v deleted and reinstalled a couple times

So originally I could not connect at all, like most people. My manual had zero info about an app or Bluetooth etc, so it was no help, and then I read reviews here and one guy explained that you need to unplug and then plug back in for the frame to go into pairing mode. Pairing only lasts for a minute or so, and this is when you need to connect. That works and the controls work very nice, buuuuutttt, you can only connect one phone, so your spouse is apparently out of luck. Hope that helps people. Also, not sure if you have to do this anytime the power has gone out, that’s a battle for another day. But clearly mattress firm needs to actually look at these reviews and make a few changes and or instructions for people.

Yes, the app works, or at least it does with my iPhone. I had a small headache when trying to pair the base with my phone, and that was because I was trying to pair it via the phone Bluetooth settings vs. the through the app. Since it wasn’t showing up in the phone’s Bluetooth settings, I decided to check the app settings to see if I was missing anything. The app presented a message to first pair a device and, sure enough, the base was listed right there in the app after I tapped “OK” to acknowledge the message. Now that it’s paired, it works just like the physical remote.