I have so much difficulty accessing the menu since the last update. The app has always been rather clunky, but now the messaging bubble appears right over the menu, and hides access to services that seem impossible through any other method. Paying a loan, essentially moving money from checking to the loan account, is no longer an option without access to the menu, as there is no other way to do it that I can figure out.

The app is great but it’s been freezing lately and it’s so annoying I’ll be in line and it will just non stop loading, the app layout is good it’s just the problem with the loading

Check deposit feature is extremely difficult to use, aligning camera on check is near impossible as it registers and moves in random direction when moving the phone and check around. For someone that strictly uses online banking almost worth it to move to a new bank altogether.

Your new app cannot be loaded on my iPhone or iPad. I’ve been a customer for more than 40 years. Now because of your “upgrade,” I’ll have to leave Middlesex, and move my banking to Bank of America. It’s far easier—and less costly—to change banks than to replace an iPhone and iPad. Thank you for many years of fine service.