I have experienced bad apps from beginner non-programmers from many non-accredited schools and programs, and I can assure you that this app from inexplicably an expensive brand is the very worst ever!!! Really!!! And absolutely. I paid a premium price for a Miele washer and drier and based on the non-performance of this app I can just say not only never again, but KEEP AWAY from any of these Miele products!!! Firstly the basics. There is no way to reset a password!!!! The app redirects to the home page and neither can you reset it from the website. I have been trying for days. If I were Miele, the time is nigh to bring down your already risibly bad digital properties and not create furiously unhappy customers with app that is so, so, so bad. Then when my app used to work, I had to live with a dumb “demo” washer!!!! Why would I want a demo washer in my account IF I have an actual washer?!!!! How about letting the user delete it? And I am mostly furious because Miele won’t let me activate high water plus levels (needed for the washer to not damage clothing) without the app and that does not work at all now. This is the worst app I have ever seen. It is a tragedy to behold. Never Miele again for me!

1) App worked fine for me before: 4-5 stars THEN… 2) A recent app update caused app to crash on every startup. I deleted the app (and data) and reinstalled; this fixed crash problem but deleted washer/dryer and app pairing 3) Adding my dryer to the app did NOT work when I explicitly followed the instructions. The app asks if this is your first setup of the appliance. When I answered no (becuase I’ve had the dryer for months) the subsequent app setup would FAIL on step 3.4 (my initial run through) or 3.6 (if I manually entered IP address by clicking top right IP button). The app bizarrely could not see the dryer on the LAN and seemed to time out on the authentication step (even though I could ping dryer with network utilities from my phone) 4) when I lied and answered that yes, this was my initial setup, the app could find and pair with the dryer and get through the auth step 3.6. Note: I’m a comp sci guy with reasonable networking experience, and I am not making silly mistakes like being on the wrong network with my phone (eg being in 5ghz network instead of 2.4)

The Miele app no longer tracks the levels of the TwinDos detergents in my Miele washer that is less than a year old. Formerly, it would track the detergent levels and notify the owner when the levels were becoming low. Removing this functionality, without any notification to the customer of this loss of functionality, resulted in our washing clothes without any detergent after the detergent supply unknowingly ran out. The washer’s manual directs the owner to reset the detergent levels to 100% after TwinDos cartridge replacement using the app but the app no longer supports this detergent reset. Attempts to contact Miele technical service/customer for updated directions leads to a phone menu options that offer everything other than an option to talk anyone in technical service/customer service. Miele, if it is your intent is to destroy your reputation in the US, and want to drive away your current customers, you are doing a great job!

I bought new washer and dryer TwinDos this past summer 2022. Until now I didn’t set-up the app nor wifi. Today we wanted to finally be able to control washer & dryer on my phone and I couldn’t even log in the app. I downloaded the app, start the login with my email & password used on my Miele account when I registered the machines. I received a message errorSo in case the website account and the app account we’re not for some reason connected, I tried to register. Now I received a message that this email already had an account. So to make sure I was using the proper password. I went back on the Miele website to reset my password (just to make sure)I go back on the app and try to login again with my email and the password that are associated to my account on Miele website. And yet again, I received an error message!I understand now why this app is rated so poorly. You would think that after spending a lot of money on a washer and dryer (waited 7 months to have them delivered) the app would be at the level of engineering of the washer & dryer. Not at all!So now what is next? Can you please reach out asap to tell me how I can finally login into the app and hopefully use it. I am definitely disappointed and quite annoyed that such a company can’t have proper app on par with their pricing!