Milli: Mobile Banking 4+

Nice features, but they don’t inspire confidence.

The app seems simple and straightforward enough to use, but the way Milli operates just doesn’t inspire much confidence as a place to park large sums of money.

This isn’t a deal breaker, but the “up to 5 business days” transfer time realistically means that your funds will not show up until 11:59pm on the 5th business day. I wish they’d just say that it will take 5 business days, but again not a dealbreaker.

When I opened my account, the rate was advertised at 5.5%. Apparently they had already announced a rate drop to 4.75% to existing customers, but nobody felt the need to share that information with me as I was opening my account. My rate dropped before my first deposit had even cleared with no warning or communication at all.

The in-app chat function is really clunky. I’m constantly typing and sending messages only to see that the second half of what I typed is cut off and just didn’t send.

I’ll continue using Milli for now - I like the Jars feature, and 4.75% isn’t a bad rate by any means…but unless they make some changes to how they communicate and they fix the bugs with their app (which is the only way to access your account or the customer service chat so it’s pretty essential it functions well), I won’t have much hesitation withdrawing everything to a competing platform if I stumble across a good one.

Developer Response ,

We appreciate you taking the time to share your honest experience with Milli. We rely on feedback like this to improve the Milli app and our customer experience. We have shared your feedback with our team, thank you.

Made an account, couldn’t login ever

The app always have technical issues. I am a new user. I signed up with Milli Bank because of their 5.25% APY for high yield savings account. I was able to sign up but was never able to log in. I contacted their customer support team and they said a tech support will reach out to be in 3-5 business days. That was Sept. 4, 2023. Today is Sept. 18, 2023. I still haven’t heard back and I followed up 3x within the past 2 weeks. Nothing at all. Everytime I open the app the technical difficulty screen is still popping up. I’ve deleted the app and reinstalled it multiple times. Fortunately, I was able to find another bank that is offering even more APY, so I’m no longer waiting for Milli Bank to get back to me. But that was a part of my experience with Milli Bank.

I’m giving them a two star instead of one because their customer support team was very responsive and patient with answering all my questions before the technical difficulty thing happened with their app. I’ve never heard of Milli Bank so I had a lot of questions, and their customer service made me feel that they will be there for their customers whenever needed. They’ve built trust. But…

What good is an interest rate if they don’t give it to you?

Horrible experience so far with this company!!!! They will hold your money and not pay interest on it!! Over a week now and they “claim” they don’t have it when it’s already debited from the account I transferred it from!! They finally said I would have it in my account today but when I looked it still isn’t. It’s already passed their hold time but no change. I talked to multiple people including Sara who is supposed to be a manager. But she then lied to me about them not having my money, claimed was getting interest on it when I wasn't, refused to clear it when I have 100x the amount I transferred already in my acct, then said she was trying to help!!! WOW this lady needs to be fired When I said ok then credit my account with the interest that I was suppose to get, she refused!! Last week they then flagged my acct as fraudulent and refused to allow any activity (wouldn’t even let me withdraw my money. They wouldn’t say why they flagged my account, how long it would take to resolve, and they even locked me out of it so I couldn’t log in. CRAZY COMPANY and rotten to the core! I’m out of here!