Mindway: Stop Overthinking 4+

Tried to use this for several weeks, but found it did not cater to the statistics I was really looking to track and the experiments were poorly designed for implementation and conduction. I deleted the app when I had finished with trying for a month or two as there was no obvious way to close the account or end the subscription. However, this did not terminate my account and I continued to be billed for several months without being shown this subscription under my other Apple subscriptions and so I later found multiple charges that had continued after deleting the app. I tried reaching out to customer service and they flatly refused the request. Just seems a little unethical and stingy.
Overall lame experience.

Thank you for sharing your detailed feedback with us. We are very sorry to hear about your frustrating experience and apologize for any inconvenience caused.

Regarding the difficulty in closing your account and ending the subscription, we understand how this can be confusing. If the subscription was purchased through our website, it needs to be canceled by contacting our support team at hello@mindway.app. If it was purchased through the Apple App Store, it must be canceled through your Apple account. We apologize if this was not clear and for any issues you encountered.

We strive to create experiments and tracking features that are beneficial and easy to implement. Your feedback about the experiments and tracking statistics is very valuable to us, and we will work on improving these aspects of our app.

Once again, we apologize for any inconvenience and appreciate your patience as we work to improve our service.

STAY AWAY— I am only giving this app 2 stars because the onboarding process is so good that makes you believe that this app will help you solve your problems but then it’s extremely sad after you give them your money that all this is is a habit tracking app that is actually more overwhelming than any of the other free ones out there.

Based on the onboarding process, I thought this was going to be more like one of those therapy apps but nope, it’s not.

Thank you for sharing your experience with us, and we’re sorry to hear that the app didn’t meet your expectations after the onboarding process. We appreciate your positive note about the onboarding, but we understand your disappointment with the content that followed.

Mindway is designed to help users manage overthinking through mindfulness and cognitive-behavioral techniques, but we recognize that it might not align with what you were looking for. Your feedback is incredibly important to us as we continue to improve the app to better serve our users.

If you have any specific concerns or suggestions on how we can make the app less overwhelming and more aligned with your needs, we would love to hear from you. Please feel free to reach out to us at hello@mindway.app. Including your account email and, if possible, your order number will help us assist you more effectively.

Thank you for your honest feedback, and we’re working hard to enhance the overall user experience.

Sincerely,
The Mindway Team

I feel ripped off. First, during the purchasing process they make you pick a plan (I did not see an indication, that this is a subscription, nor did I find any information about this in the app itself under the account section). They make you accept or decline a bunch of upsell opportunities during the process and if you decline all of them, they try it once again by offering you all of them for a friction of a price).

This should have been the first red flag, but I went ahead.

I think this app does not really deliver on its promise. In my opinion it’s more of a journaling app and the setup for me is more counterproductive on what its actually aiming for. The learning snippets were not groundbreaking imo and for me it feels like they did not put much effort into it.

I reached out to customer service for a refund which was declined. Most apps let you try their service for a week or so. After reaching out to customer service was the first time I was aware of the fact, that this is a subscription.

I feel ripped off and can’t recommend.

We’re really sorry to hear about your experience and understand your frustration with the subscription process and the app not meeting your expectations. The subscription details are outlined during the checkout process and in the welcome email, but we realize this might not always be clear. We aim to offer more than just journaling by incorporating mindfulness and cognitive-behavioral techniques, but we understand it might not be the right fit for everyone. We are here to assist with any issues or questions at hello@mindway.app. Thank you for your feedback, and we’ll take it into account as we continue to improve our service.

Best regards,
The Mindway Team