Mobile Office (for Genesys) 4+
Genesys Cloud CX
idealsystems
Designed for iPad
-
- Free
Screenshots
Description
Mobile Office for Genesys Cloud allows you to handle all types of Genesys interactions directly on your phone in a secure manner. Available via Genesys AppFoundry
What’s New
Version 12.1.1
New version of Mobile Office:
• Re-designed UX with better accessibility
• Complete call information
• Updated recording and transcription view
• Ability to have multiple CRM links
• Quick switching between WebRTC/PSTN
• More transfer possibilities
• Ability to schedule a callback
• Secure Pause integration
• Secure Flow integration
• New language : Spanish
Improvements and bugfixes based on Bèta:
• Improved loading of transcription and recording
• Extended keypad number range
• Bad network notification
• Font sizes and accessibility
• Bugfix: unable to make outbound call (queue selection)
• Bugfix: incoming call notifications
• Bugfix: connection loss after switching between Wifi and LTE
• Bugfix: lock screen behaviour
• Bugfix: app doesn't stop ringing after picking up on desktop
App Privacy
The developer, idealsystems, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- User Content
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contacts
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- ideal systems
- Size
- 40.7 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.4 or later.
- iPad
- Requires iPadOS 12.4 or later.
- iPod touch
- Requires iOS 12.4 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Ideal Systems NV
- Price
- Free