Mobile Tech RX 4+

This app has by far made my job a thousand times easier! From managing two detail shops at two different dealerships, to having 15+ techs between the two shops; this app has made a world of a difference for all of our sakes.

My only complaint would be a minor bug issue that I’m hoping will be fixed soon. After adding in all the info on a vehicle, when I go to click the ‘add to invoice’ button, more often than not, the app will crash and I have to re-enter all of the info all over again. Sometimes though, the app will save the vehicle under ‘work orders’ before it crashes.

It gets a little frustrating sometimes, but other than that, this app is AH-MAZING!!!

We're so happy to hear that MTRX has made your job easier, that's always our goal. We have dedicated support and sales teams here to help with any bugs you're experiencing. We're not able to recreate the bugs your describing on our end, but we'd love to hear more about the issue. Please reach out to support so we can get this solved for you. (888) 626-6750.

I have been using MTRX since 2016 and it has really not changed much since then, aside from the absurd price hike. Which I wouldn’t have even minded if they actually provided solid features and updates to the app. I still cannot create an invoice on the Mac App Store version, which is annoying because sometimes you just want to work on your computer you know? You can’t change a client once you’ve made an invoice you have to copy the vin and make a whole new invoice to make it the right client. There’s no short cut to modify a clients information on the estimate or invoice tab you have to go to the client tab and look them up. The search bar is useless you could put something like “Range Rover” and it won’t find anything, it doesn’t always find customers names or models of vehicles it’s just really unreliable. Also if you’re using this at your hail shop to do insurance work it’s not a direct alternative to CCC since it’s missing a lot of procedures and the parts section isn’t categorized correctly. The reports tab creates inaccurate reports. There’s honestly a ton of other little things that need to be fixed but this is all I have from memory. I use this for walk in estimates, organization and invoicing but seriously it could be so much better if the developers stopped being so lazy and actually added useful features.

Hey, Renato. I'm so sorry to hear that you're having issues with the product. 😔 That's the last thing we want for our long-time users.

I'm hoping your issue was resolved - can you let me know? 🤔 Send me an email at janna@mobiletechrx.com. Looking forward to hearing from you!

Perhaps the best software for any auto recon business. It’s not perfect, but they are constantly making improvements and implementing new and innovative parts of the app. I make more money using this app with the pricing features and never have to worry about losing estimates or invoices because everything is online. I can email everything or print if necessary which is great whether you are mobile or at a shop. And these are some very professional looking estimates and invoices.
I must say that the customer service is excellent. With any issue, I always receive a reply within an hour. The reps are always friendly and knowledgeable.

Why thank you, dentaidinc! We work super hard to bring you the best experience we can, so we're always trying to improve and make things easier for our users! And I agree - our support team rocks. 😎 Don't hesitate to send me a note or give us a call if you have any feedback or need help with anything. - Janna 💌 janna@mobiletechrx.com or 📞 888-626-6750