MobileAP - AboitizPower 4+

Since Odette, your app is so slow when I try to launch it. I thought I needed to update but it has been updated.

Hi ShinVT! We apologize for the trouble. Our technical team is working on the app and is checking for possible bugs. In the meantime, we'd like to ask you to uninstall the app and re-install it right after. Let's see if it fixes the problem. Thank you.

Been waiting for confirmation of my registration. Back and forth with utility company and provided all requested info for verification only to be told they don’t have authority to confirm on their end. Yet they allow you to pay the bill? But I’m the landlord and simply setting this up for tenants in order for them to pay themselves. I have to send the pdf to the tenants and make their own payment.

Update 5/9/24: Since I posted the above review there has been no resolution whatsoever. Now the ap opens only to going paperless. I can’t see the pdf bills anymore. This feature doesn’t apply to me as a landlord since my tenants need to receive a paper bill. I can not assign a tenant’s phone number since it will be a problem if they moved out. They will receive the notifications instead of the new tenant. So guess what, I’m dumping this ridiculous ap and continue with paper billing.

Hi mt7u! I'm sorry to hear about the frustrating experience you've had with the utility company's verification process. We recommend reaching out to the utility company again, perhaps speaking with a customer service support, to clarify the situation and find a resolution. Your feedback is valuable, and we apologize for any inconvenience this has caused.

Landing page on the latest version directs the user to paperless bill enrollment, but apparently, there is no Accept & Decline button under the T&C, forcing the user to either enroll for paperless bill or not use the app at all.

App developers should keep in mind that not all MobileAP users want the paperless bill (myself included), so enrollment shouldn’t be made mandatory.

Hi LorexTimeBar! We sincerely apologize for the difficulties you have encountered with our app. We would love to help you with this matter. Please get in touch with your local provider via Facebook or Customer Service Hotline, and our customer service representative will be ready to assist you promptly.