MPLS Parking 4+

This is Minneapolis. It snows. It rains. It gets very cold. Who wants to walk down to the street-side payment machine (if you can find it) and stand in the rain or snow or cold while navigating a menu with your gloves on? Or, worse yet, wait until the person in front of you at the payment machine figures out how to use it? This easy-to-use app lets me just pull into a parking space, stay in my warm & dry car, bring up the app, enter the space number and length of time I want to park there, and start it. What could be easier? And if I run over the scheduled time period, it texts me a warning and I can extend the period right from the app - wherever I am. No need to go back to the car. If I forgot where I parked, it even shows me on a map! If a 25 cent transaction fee scares you away, don’t bother with the app. But it’s a trivial charge to save time and stay warm and dry for me.

I was trying to reserve future parking for a football game at US Bank stadium since I don’t go downtown often and find the parking situation very stressful. I found a ramp and quickly reserved a spot. I didn’t realize it defaults to the current time which I was obviously NOT downtown yet. I quickly (like within 1 minute) called their customer service line to have them cancel the reservation so I could revise the time to later. The woman on the phone said sure that she would submit the request for refund and then sent me a link to track my request. I have heard NOTHING from them yet and that was over 3 weeks ago. I’ve commented within the request tracker several times and emailed them. Still no response. In the meantime, the charge continues to appear on my credit card statement and it is NOT a small charge given it was event parking at US Bank Stadium. I’m guessing they just collect on people errors and then ignore any requests for cancelations. Very disappointed with the response and lack of service especially since I tried taking care of the issue with 1 minute of making the mistake.

Hi!

First off I love the app! It’s incredibly useful and convenient during the winter, when you’re enjoying your meal and the timer runs out, and so on. With all that being said not a fan at all of the new update! Was not easy to navigate at all! Had no idea the update had happened, had to renter all my information, could not understand where to put in the parking information. I had to keep clicking little circles until I realized I could put in the zone. I really loved how it was previously! Simple, easy to navigate, very straightforward! Please take the dial thing away! My parking spot is for 4 hours, it only allowed me to pay for 2 hours. I hope it can be improved!