MSB Parent, USA +4

Using the MySchoolBucks app is convenient and often a necessity for working parents to ensure their child's school lunch and other fees are paid on time. However, somebody will eventually report this company for not including a 'no-fee' transfer option from a checking account. So as not to gouge struggling parents in a poor economy, recommend this app have a 'no-fee' payment option just like other selling apps (eBay, Mercari, Poshmark) that do not charge a fee to transfer money, so long as it's transferred via checking account routing number. Even though it can take up to 3-5 days, it must be an option as the MySchoolBucks app is a necessity for dual working parents due to lack of free time to run by the school to make a payment. The notification reminder can be set to ensure the balance is replenished, when low, given 3-5 days more to credit the account. Also, recommend the MySchoolBucks app include an option for interested (anonymous) patrons to donate money to lunch accounts for specific or multiple schools by district or even donate toward the app, so struggling parents don't have to pay any fees to use an app. No child should go hungry in the USA, ever and this app could help ensure that!

Mechanically the app itself is great. Easy to use, interface is simple, and payments reflect immediately at my child's school as soon as I make them. However something is wrong with the service itself in that autopay DOES NOT WORK at all. I've had it set up since first installing the app and not once has the autppayment worked--I am getting calls every time my child's school balance is low. It's very frustrating because not only do I have a fee per transaction, but I have to babysit the balance which defeats the purpose of the app and autopay being convenient At this point I am debating if the "convenience" is worth it; sending a check in person is cheaper in the long run and I'm having to manually monitor it -anyway because the autopay doesn't work.

Tl;Dr app is great, service itself needs to get their act together.

The app itself is very helpful in many ways. It allows you to see what your child is purchasing and how much and always makes it easy to load money. I gave it a lower rating because it’s absolutely offensive to add such a high fee for using it. When parents are already struggling and kids are on discounted lunch programs it’s a gut punch to fork over nearly $3 additional dollars for a “fee” it adds up! Some parents do not have the luxury of loading up an acct and just paying a one time fee. So when you load as you can that $3 adds up which could be money spent on feeding the kids. Putting five dollars in but only $2 go towards feeding the child. Do better.