My Bright Day 4+

Love this app!

Thank you for this awesome app! Not only does it provide me with peace of mind when my infant and toddler are at the center, it also helps me stay in the loop with all of the activities going on day to day. Through the app, teachers can send notes to remind when I am running low on supplies or if there is a special day coming up. I just love the real time photos and videos – they always brighten my day! Just yesterday, the teachers were able to capture a video of my son crawling for the first time! I easily downloaded the video and shared the memorable moment with my family! The app is easy to use and such a great addition to the program.

Clunky & Minimal Features

There’s too many places and pieces to it. It’s hard to find what you’re looking for, and I’m an app developer so I’m experienced in these spaces. The one way messaging is terrible. Only the staff can message the parent, but the parent has to call or email the center to get a message to the teacher. It’s also a bummer that I can’t save a picture of my child if it has another child in it. I screenshot and crop them all, but the resolution is bad. Centers have tons of other children in there, it’s bound to happen a lot. Plus, there’s no linked payment system, that’s a whole other website system. Another negative is the check-in process, you can’t check-in your child yourself, the teacher does, and you can’t tell in the app who checks your child in/out. I can imagine that’s a problem for separated parents or extended family situations. Plus I had to download another app to even buzz myself into the building.

Bright Wheel is far superior. The payment system and child tracking is all in the same app, no extra websites or extra apps. It’s so easy to use and understand. Most importantly, you can actually COMMUNICATE with the person you leave your child with, instead of feeling like you’re blocked from them.

Missing very basic functionality

I am an iOS developer and the UX/usability of this non-native app is painful. Putting that aside though, there are some very basic features I would expect to be in this app. The first is the ability to write a new paragraph in the morning note. With COViD rules, I no longer see my kids teachers at drop off or pickup and I don’t get to hang out in the class. I no longer have opportunities to casually chat with them where we can talk about things like potty training, changes at home, etc. So instead I’m having to write a large run-on paragraph about multiple topics such as potty training progress at home, upcoming modified arrival schedule, etc. There is no way to separate out the different topics and it’s annoying.

Second issue is the lack of ability to tell the teacher something in the app after morning drop off. I know you are strict on the no 2 way communication in the app rule, but this doesn’t need to be 2 way. We just need a FYI note option where we can add things that are new or we forget to put in the morning note such as i sent an item in her backpack for her cubby or we are missing her jacket.

Developer Response ,

We sincerely appreciate you bringing this to our attention. We would love to be able to connect with you to further investigate the issues you’ve been having. Please reach out to the Bright Horizons Family Information Center Team by calling 855-239-3850 or sending an email to mybrightday@brighthorizons.com.
Thank you, The My Bright Day Team