My Byte 12+

The whole byte experience has been fun! All the little touches and packaging are enjoyable. Really makes the experience. I like that they have an app to help track progress, I feel like that really sets me up for success. The Hyperbyte tracker is excellent!!
One thing I noticed right away and would like added is an hour tracker to help me keep track of how long I am wearing my aligners. It would just make me feel better to see a quantifiable number rather than me guessing times.
I did have some issues with taking pictures for the “Check-in.” I couldn’t focus my camera because that option was taken away with the “touch to take a picture feature.” It also took away the flash, so I fumbled with a flashlight, tying to take a pic, and it felt as difficult as twister.
Other than that, I like the app, I like that it’s simple, easy to use, and everything is visible to me right away, I don’t have to go hunting for information. Looking forward to the rest of the process!

Hello! Thank you for your positive feedback! We are pleased that you are satisfied with the application and the little features of our packaging and accessories! We love taking all of this feedback into consideration to help improve on these minor areas in the next App update! We hope to keep the rest of your experience good!

I have had my aligners for 6 weeks now and have yet to get the app to work properly. Every time I log in, it only gives me the option to go to the online portal. I don’t know why this is. I have deleted the app, re-installed the app, shut my phone off and turned it back on, updated the app and still, all I have is the online portal/website. I haven’t been able to check in after the initial check in and have been in contact with customer service. No one seems to know why it is stuck in website mode. My hyperbyte won’t connect via Bluetooth, even though I’ve given it permission. I’m super frustrated. Also, trying to get my $100 referral is like having to jump through hoops to get that too. You can’t talk to anyone on the phone unless you email them several times, then finally you get a phone call. Thankfully my referring agent has been helping me as best as she can. I just want my app to work. I love the product itself. I give it 5 stars!!

Hi there! Thank you for your feedback. Please reach out to our support team for more assistance at patient.byte.com/support and we'll do our best to get everything working for you. Thank you.

Honestly I was skeptical about starting this because my teeth are spaced and crooked. When I started the process they made it easy for me and they were supper supportive and helpful. They never not once made me feel uncomfortable or frustrated. They contacted me regularly and helped me understand what I was doing and why I was doing and how my treatment plan would be.

I was even in mir shock that they were able to create a 3D layout of my teeth. It showed me how my teeth looked now (which was pretty spot on) and how my teeth looked after. The results were outstanding. They also have a payment plan that worked just for me. I couldn’t pay it upfront so I decided to do it and I’m so happy I did. All in all Byte is a good company that cares about you and the employees do as well. The dentists care about your wants and needs. You should try it before looking at any negative comments ❤️ THANKYOU BYTE

Thank you so much for taking the time to leave us this wonderful review. We are beyond happy to hear this and super happy for you! Please feel free to reach out to us if you need any assistance, we are always standing by to support.