My Fortress 4+

I’ve installed these units in many homes, however it’s time for me to find another product. You suppose to set these units up on 2.4g wireless with your phone connected to it that wireless. The smart WiFi config to add a unit stop working with a iOS 14+. Prior issues like iOS drop downs are hidden on adding accessories haven’t been fixed in years. I have a old non-updated iOS 10 device to do the initial setup to add the device to the account so the current app will work. Return this product unless they update the app!

Fortress is NOT fixing their known bugs and issues. I really liked their level of customer service but when they reps are telling you this is a known issue and “they are working on it” for over a year it’s hard to believe. There last update was over a year ago. So if they ever decide it’s worth it to fix there app I could recommend it but there are too many issues with the app.

The app itself is pretty easy to use. However, when you go to a specific sensor to enable or disable, it’s a blank scroll wheel that does not let you see your options. This security system and its parts are not that cheap. This is an issue that needs to be fixed as it’s been like this for over 6 months that I know of. Please address this immediately.