My M1 4+

App keeps getting worse

This app continues to get worse rather than better. More and more functions cannot complete. As an example today when I try and view my bill it continually just clocks and nothing is displayed.

A big scam

A lot of the apps functions don’t work. Unless you’re subscribing to a plan that makes you spend more money. The reason for this is likely planned obsolescence. They design the app around not allowing you to do things like change your outdated bill plan so you’re stuck with an expensive plan that you don’t need, has bad value, and can’t change. Then you try customer service and that puts you through a chatbot that mostly functions to sell you things. From what I’ve heard from friends and family, the only way to change your bill plan is to go through several loops and go in person to change it. I cannot do this as I am overseas and either they hide their support email or have done away with it as having some way to contact a human makes it easier for customers to do things that they actually want. Like change their bill plan.

My advice? Pick or change to some other provider who wouldn’t screw you over. Thanks.

Developer Response ,

Hi Cherry Soufflé, we are sorry to hear that. May we know if you have tried to type "Live Chat" on the chat bot message box? This will allow you to connect to the next available officer. The team operates daily from 9am to 9pm. - Sam

M1 makes it extremely difficult for you to terminate account

M1 does not give you the option to terminate account in the app. You must call a hotline in which no one picks up.
I am overseas. They asked me to visit a stance in SG, which is not possible. They then said I can call a number from oversea but International Direct Charge applies. This ridiculous!!

While I was a customer for them, they may seemingly offer cheaper fee than other bigger operator, they are consistently out of service in common areas….pay a few extra dollar and go with a main provider will save you so much headache and time! Truly the worst company ever!

Developer Response ,

Hi 现离君 , thanks for reaching out. Termination of mobile line is handled by our designated Customer Relations team via call in at the moment. Should you require assistance due to overseas, please reach out to our Live Chat team for assistance. Do ensure to get ready your M1 ID (email add) for verification. Thank you - Sam