My Observer® Mobile 4+

Had to have installer replace face of thermostat downstairs. From that point on, I have lost control via the phone app. I removed the downstairs system and added it back, which then updated all the current info. But then, the current status of the system would never update. So I’m stuck looking at whatever the thermostat was reading at the time I added the system online. Any changes I make via the phone app do not save or go into effect on the actual thermostat. Serial number, MAC address, and PIN numbers have all been updated. I go online to try to change settings and it tells me I need Adobe flash player that no longer is supported or works. Observer corporate needs to hop into the current decade with their software design.

This app kinda worked initially when I bought my new AC over 3 years ago. However, as time has passed it has become less responsive to attempts to adjust the temperature and would randomly indicate “An error occurred while attempting to connect to the server.“ I upgraded to an IPhone 7 in November, and now I cannot sign in to the app at all. It will let me sign in to my account online, but it won’t let me change the settings on there either; it sends me back to the broken app! 😡 Please fix this app!

It mimics the thermostat interface. Works just fine. I do wish it updated the display a little more often, as it sometimes seems to go a few minutes without updating what I change at the wall thermostat, or the actual ac unit takes a few minutes to engage whatever change I put into the app interface. Not always, but sometimes. It really does usually work pretty well. I haven’t had any bug issues others reported.