Ion Home 4+

I really like the apps features. I found everything I need to remotely configure or change the functionality of my gas/heat pump system. However, it is not very intuitive where to find everything.

One item seems seem left out yet it is a simple display item. On the controller you know if the gas furnace or heat pump is supplying the heat. It is important to know when the system is running in System in Control mode. This display is not in the app that I can find. Can you include this in an upcoming release please?

My ion presented a user interface that looked, felt, and acted exactly like the wall thermostat. It was the absolute perfect user interface that was intuitive with NO learning curve; once you knew where an item or function is located either in the app or on the thermostat you knew them both. I loved it. Ion home is a mistake. NOTHING is intuitive about it. Every time I try to find something like energy usage or daily/weekly settings or weather or just to bump the temperature up or down a degree I have to click on the dots and dashes and dig down through each menu structure until I find what I’m looking for and if I can’t find it I just have to go to the thermostat to do what used to be able to do from my phone or ipad. FRUSTRATING!!! How about taking some user input before bungling up something that worked perfectly for the users.

And how about developers spending a little time on the energy usage page’s accuracy since it no longer seems to be even close? Mine shows last year’s gas usage at zero.

I owned an older furnace but I had purchased a Google Nest version 2 thermostat. The reporting I got from that was great. I could find out what my energy usage was any day, week, month or year I wanted to. They always emailed me my monthly usage and compared it to my previous same month from a year ago, and compared my energy usage from people in my area. I received many software updates from Google with the improvements. Unfortunately this older furnace failed. I purchased this top of the line Tempstar heating and cooling system. This system had this special wiring for this special expensive thermostat. Unfortunately I have been disappointed with the reporting from this thermostat and there isn’t any chance to go back to the Google Nest because of this strange non standard design… stuck with no recourse…