My Olive 4+

Olive app

The app had been working perfectly since I received my Olives, today was different. I could not get the app to work on my iPhone or iPad. I deleted app three times on each of them and still could not get it to work. Every time I connected olives to Bluetooth and then added app to Bluetooth I got the log in screen, I entered my details and then app just sat at first screen not doing anything, when I looked back at Bluetooth settings the app was not connected, if I connected it again the app went back to log in screen and I went through the same thing, just the first screen. I’m disappointed that this is happening because it worked very well before.

App updates every time I log in

Update about a week ago, seems to be bad. It updates and shows the new version. Then next time I log in it tells me I need to update again. This has happened every day. Also it show one of ears is not working but I can tell it is. Please fix the update process and be sure it is working. Using iPhone 14 max with current version of IOS.

Respuesta del desarrollador ,

Hi! Thank you very much for your support! We apologize to hear that you are currently having trouble with the My Olive App. Please kindly delete your previous app and install it back. Please do not hesistat contact us thouthout our websiet below.
https://us.oliveunion.com/pages/olive-union-support-center

App doesn’t work

I can’t get signed in to be able to adjust my sound settings because every time I try, the app crashes. I have deleted and reinstalled, made sure my phone has more than enough room available to run the app, etc. I don’t need games in the app, but I don’t think it’s asking too much for the app to be functional so I can control my hearing devices.