Sony | Hearing Control 4+

I am 33 and set these up for my 84 year old grandmother. I was impressed with the initial setup however the app has several major flaws in my opinion. 1) Sony asks you to turn off Bluetooth during initial setup, but how do you reconnect the hearing aids to the app for changes after leaving the app? I do not live with my grandmother and upon returning to her house days later, the app did not reconnect to the hearing aids, even after removing and reinserting the batteries. We had to complete the initial setup again to reconfigure. 2) After choosing the “Loudness” with the red and blue bars, Sony presents “Volume.” How is Volume different than Loudness? Very confusing to go from red and blue bars to the Volume Bar. We left Loudness on 7 (1 level down from 8 default) and then on the next screen Volume was back to 8. While we like the small form factor going to look at the Bose hearing aids to see if their software is better. Sony please improve your app.

This app needs loads of work to better tweak the hearing aids and to better sign up and connect to begin with. Help signing up consists basically of telling you to wait on a reset password email or to sign up with a new account, which is what I had to do. The app should show battery levels but does not for the C10s. It relies instead on you listening for beeps when checking the levels. For someone like me with tinnitus, it’s difficult to hear the battery level beeps.

So far not so good. The app is terrible at connecting to the aids, I have had to do the hearing test on the left ear 8 times now just to find out it won’t connect to the right ear. Why can’t I just select to update the right ear without doing the left ear first? It is absolutely ridiculous that we have to reset our custom settings (volume, sound balance, directional hearing) every time we charge the CRE-E10 hearing aids. It takes time to get them dialed in exactly how I want them. Then I have to try to recreate all of the situations that caused me to make the adjustments in the first place just to get them back the way I like or try to remember what I had these set to before. The first time I used these it took a few hours to get them right and didn’t realize the settings wouldn’t be saved when I went to use them the next day. What a disappointment. Why aren’t these settings saved!?