My Porsche +4

Update: developers added the online manuals, so now the app is much more useful. Increased rating as a result!

Understand the need to consolidate various apps into one. But consolidating by discontinuing certain apps without porting the content is useless. I don’t need to see my car status in an app, but being able to look up a certain feature and how to use it - especially those not used often, e.g. how to program your garage door opener - was very convenient with the old “Good to Know” app. Which is now gone. Guess going back to the paper manuals - driving a car in 2023 with instructions like in the 80’s. Awesome!

Dear mibo888,
Thank you very much for your updated review. We are happy to hear that your issues regarding the manuals have been solved.
Best regards,
Your Customer Experience Contact Center

New post- I have to keep deleting my app and now keep reinstalling it to connect to my first vehicle /2018 Cayenne- my Macan works fine. After just about 10 minutes my Cayenne will not go into standby mode and just spins and never connects until I delete the app and reinstall-come on Porsche! So frustrating- started since the newest update. I did bring my cayenne into the shop at the same time- did they do something to PCM maybe? How can I get this working again?

I have a 2018 Cayenne and a 2018 Turbo Macan. For months now, ever since I got the new 5G sims upgraded in each Porsche, every Friday my Macan (I’ve done much trouble shooting) will stop connecting to the “My Porsche App” and will NOT ever connect again until I cycle the PCM phone on and off. This makes my options that I paid for worthless unless I do this cycling of my PCM phone every time it stops working, which is once a week. Why can’t Porsche fix my problem?? Not expected from Porsche and not sure I’d ever purchase another due to such an issue. Steve

Dear Steve,
Thank you for your feedback. Have you already had the chance to reach out to our customer support via customersupport@porsche.com? We would be happy to support you with this issue.
Best regards,
Your Customer Experience Contact Center

Updated review as of v11.0.6: the latest version has fixed the remote park assist feature. The app is improving and I’m glad Porsche was able to fix this issue. The main reason for 4 stars instead of 5 is that the remote lock/unlock and remote heat/cool commands take 30-60 seconds to reach the vehicle. That feels like an eternity. Hopefully Porsche can figure out how to improve that response time. Porsche, you’re moving in the right direction.

Original review: The app responds faster overall but v10 completely broke remote park assist on the Taycan. Come on Porsche, that is a major feature that has been broken for too long. Please fix it and do better with QA in the future.

Dear hirschaj,
Thank you for your feedback. We sincerely apologize for the issues you experienced. Could you kindly provide us with more information (e.g. Porsche ID, app version, error message) to customersupport@porsche.com? We would be happy to support you.
Best regards,
Your Customer Experience Contact Center