iPhone Screenshots

Description

Created by clinical and cultural experts, the My SSP app helps students succeed by providing access to Morneau Shepell’s Student Support Program (My SSP). Students can access the program anytime, from anywhere, to connect with multilingual clinicians experienced in working with students from diverse backgrounds and who understand the challenges that students face.

My SSP:

• Is free to download and available worldwide in four languages (Chinese, English, French, and Spanish)
• Features real-time, confidential and culturally relevant support in various languages for any of life’s challenges
• Allows students to call or chat with a My SSP Counselor 24/7
• Provides students with an opportunity to connect with someone who speaks their language and understands their culture
• Has multimedia content aimed at promoting health and wellbeing, produced specifically for busy students

What’s New

Version 7.2.0

Bug fixes and performance improvements

Ratings and Reviews

3.5 out of 5
31 Ratings

31 Ratings

jellyfishqween ,

Work in Progress

The psychologists involved are really good, but there’s a lot of software glitches that become barriers to support. I like the articles though, and I like that the counselors are NOT specifically trained to weed out clients that aren’t “sick enough”

1) When you click to start a call/chat, you wait for awhile (5min) to talk to a person who is THEN supposed to connect you to a counselor (if you’re waiting anyways SSP should directly assign you to a counselor after you click the right button)

2) The chat interface is very slow and the time stamps for each message takes up too much page space. I would like to see “read recipts” and “typing worms”

3) Sometimes getting a phone call is worse than text and it was difficult to get a phone call from SSP at a delicate time at home when I needed to keep it to texting

Developer Response ,

Hi jellyfishqween! We appreciate your feedback as we’re always looking for ways to improve your experience. We released an update to address issues related to unstable connections. We also added new wellness resources and tips that you might find helpful. Please update to the latest My SSP and give us another try! If you would like to provide more detailed information with us, please contact us at myssp@morneaushepell.com

DenebVegaAltair ,

Needs fix

What happened to the chat via messages option? It’s grayed out and keeps telling me “service is unavailable”

Developer Response ,

Hi DenebVegaAltair, our chat service might be down for maintenance at the time you were trying to connect. Please give it another try!

MUReber ,

Very easy and content is helpful

Initial profile set up is very clear, and once in I am able to navigate content very easily. I appreciate the various articles on so many wellbeing topics dealt with by students. It’s so easy to initiate a call and chat too! No searching- it’s right there on every screen.

Developer Response ,

Thanks for taking the time to review our app. We’re happy to find you’re enjoying the app and our articles!

App Privacy

The developer, Morneau Shepell Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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