NYU Wellness Exchange 4+

Conversations via chat cut off after two hours. I’m suicidal and I had to end my conversation with a representative I’d been talking things through with for two hours because of the app’s programming. Won’t be contacting the almighty and revered Wellness Exchange ever again

We are sorry to hear you got disconnected and would like you to know that there is no time limit for chat; however, clinical assessments dictate the amount of time a clinician spends with an individual. Due to patient privacy, feedback about clinical services should be provided to the Student Health Center Patient Advocate at health.feedback@nyu.edu.

As someone with depression & anxiety I thought this would really help me - NOPE boy was I wrong. During an anxiety attack I tried to use it for the first time. 5 hours of waiting - talked to 4 representatives all told me to wait for them to connect me to a specialist and only to be disconnected cus of the stupid app mechanism/ manually (it shows that the person logged out of chat).
The idea of the app is a really good and could really benefit a lot of people - but its poor execution and design just makes it pointless and counter-productive :( caused me MORE stress. Please have it work like it’s advertised or just take it down.

Hi,
We are sorry to read about your experience. However, we would like you to know that it is not technically possible to wait 5 hours in a chat session. Thus, unfortunately, your session probably timed out due to either toggling away from the open chat window or backgrounding the app. If you would like to provide specific details about your case, please email health.feedback@nyu.edu. We would be happy to support you, but we believe that the App Store is not a confidential method of communication for discussions containing personal health information.

I tried to test out NYU Wellness Exchange and I was disconnected twice on purpose (I can see that the other person ended the chat) and this was right after asking me a few survey questions both times. My guess is they try to ask people survey questions so that it “counts” and NYU Wellness Exchange feels like they’re having some tangible impact. No mention of a counselor whatsoever and it was very displeasing and disheartening, and my sympathy goes out to those who actually do need help and aren’t able to get the help they need because NYU Wellness Exchange is whack

Hi lim0usines – Thank you for using our app. We're sorry about your experience. We’ve fixed some bugs and improved service stability. Please note, for security purposes, switching out of the App could cause automatic termination of your chat session. If you would like to provide more detailed information to us, please contact us at wellness.exchange@nyu.edu.