TELUS Health Student Support 4+

Chat can be extremely helpful

If you’re feeling overwhelmed by all your tasks, they can kind of help you figure out prioritization skills. The counselor I chatted with was pretty cool. He helped me break down my responsibilities into three groups of importance, and now I feel 70% less overwhelmed than before the chat. I give a 4 bc you can’t always get a “Walter” like I just did.

Use with caution

I haven’t seen a review posted for the app so I figured I’d give my two cents. If you use this app, I do not recommend the chat function at all. The counselor I spoke to was so dry they could’ve been a robot. I was legit telling them I’m having mental health issues due to feeling like I’m not important or ignored and they take minutes to respond and simply suggest to seek a psychiatrist. No “I’m sorry you feel that way” or “that must be hard for you”. I’ve dealt with customer service bots more empathetic than this counselor I had last night. I have been connected with a licensed psychologist and seen them over the course of a semester completely for free, and I think that is the strength of this app. The chat function was genuinely so horrible I’m very glad I didn’t take it too personally and left the chat when I felt like the counselor wasn’t doing anything helpful. I left feedback on the app itself, but this seems to be a continuing issue based on previous reviews.

I think some can find help with this, but I repeat, THE CHAT FUNCTION IS GARBAGE. There is no way to tell if you are speaking with a legitimate counselor or not.

Developer Response ,

Hello there. We are so sorry to hear about your experience and the challenges you're facing. We would appreciate if you could submit these details at myssp.app/ca/feedback so that we can look into this specific issue further. This will help us make sure you and others have a better experience in the future.

More Comedic Than Anything

I have put feedback after the so called “chat” session with the representative so to the company who made this app you should be able to find it. I understand for some people this is there job, however, the lack of personality was almost comedic in of itself. I am completely bombarded with information and with that god forsaken question, “What do you think triggered that feeling?”

And this company wonders why users don’t like the app.

The copying and pasting with no such formatting did make me laugh out loud because it does show how out of touch this company is with people. These poor “single session counselors” have done this over and over again that they have become completely numb to subject matter to almost machine-like capabilities. Quite frankly, I want to see how well ChatGPT does with counseling.

Whoever heads the review platform, I challenge you to bring it up to your supervisor or team lead for this app. Don’t even bother responding to this review, I rather see if someone in that corporate ladder actually cares enough to improve the platform you are offering to the hundreds of thousands of students, workers, etc rather than get a “We are sorry you are not satisfied with app. Would you mind going to *insert link here* for feedback?”

Honestly, if your response bot does respond to this review, I already know your answer.

Developer Response ,

Hello Cloud543. We sincerely apologize for your experience and can assure you that there is a real person that responds to each one of these reviews. We appreciate you providing feedback to our counselor after the chat session and want you to know we take student feedback (both good and bad) seriously. We are so sorry to hear about the challenges you are facing and that we missed the mark this time around. Your feedback will help to improve our application so we can help more students in the future.