myAPP by Adapthealth 4+

CGM sensors

I got a text on 5/8 that I could order more sensors, then got follow up that they would be shipped 5/13. I was glad because the last order I got, was received on the same day my last sensor was to expire. Then I look on the site to get tracking number with ups, site said would be delivered 5/28. My sensor runs out tonight 5/23. When I called company, they said I got text in error, that I could not order more sensors until 10 days before last one expires. With delivery taking longer, why not get when starting the last sensor, now I will be without a sensor until ups delivers in 5/28. And I am having to pay a copay on top of that! They also suggested that I get a 90 day supply, but what good would that do if you can’t order before 10 days of last sensor you got from order?

Developer Response ,

Hi. Thank you for taking the time to share your thoughts. While we take all complaints seriously, to honor and protect patient privacy rights, we cannot publicly comment on any specific situation or even acknowledge whether a particular individual is an AdaptHealth patient due to HIPAA. Please accept our sincere apologies that your experience with AdaptHealth was less than positive. Please contact us directly with concerns or if you need assistance. We would be happy to assist you. www.adapthealth.com

Useless

This app is useless. I can put in an order with the app but there’s no telling when the supplies will show up. It’s takes weeks to process and then weeks more to actually receive the supplies. I called the company two days ago because when I finally got a package all it had was infusion sets, which are useless without the cartridges. My daughter has been completely out of pump and cgm supplies for days now. The doctor does not like it when we have to temporarily switch back to MDI while waiting on pump supplies. The phone call took exactly 58 minutes with most of that being hold time. I was transferred 4 times before I got to someone that could resolve the issue. I was supposed to receive tracking info for the missing supplies, but haven’t gotten an email or anything telling me if the supplies have shipped yet or not. I’ll be doing whatever necessary to fine a different supplier. Even if that means switching insurance. Solara and DMS are completely unreliable for med supplies. My daughter is T1D and we don’t have time for all this nonsense.

Frustrating

This app and company are horrible!! There is a major disconnect between the app and quality control. Even if you order on this app, you will get numerous calls for an order, then…you still won’t get your supplies. You’ll spend a ridiculous time waiting on hold to speak with someone. They will redo the order and then you’ll wait again. Delays are usually blamed on “rejected in processing/shipping,” but the system doesn’t notify you or their own staff to follow up on the paused order. Consequently, you have to call, hold, and speak to several employees EVERY time you need supplies! You may even get a different issue each time you call. Then, your supplies will be slow in getting to you. It’s beyond frustrating. Before this company buyout, DME was excellent to work with. If you have a choice, check out other companies first.
NOTE: The personnel are professional and really try to help as best they can. I have never encountered unfriendly or uncaring personnel. They’re just bound by systems failures and lack of proper processes.

Developer Response ,

Hi. Thank you for bringing your rating to our attention. Please accept our sincere apologies that your experience with AdaptHealth was less than positive. We have forwarded your concerns to our development team.