The My Flow self care application is a free app that will transform the way you manage your prepaid and postpaid Mobile Flow services. We’re building this app into a Flow tool that will assist you in managing all your needs with Flow. It will empower you to have a superior experience by providing a friendly user interface that allows you to:
- See detailed balance information for Prepaid including expiration dates
- Easily purchase Prepaid Bolt Ons for superior voice, text and data value
- Get instant access to billing information for Postpaid customers
- Buy or transfer Top Up directly from the app
- Pay your bill without waiting in line
Bug fixes and performance enhancements
Ratings and Reviews
Good idea, clunky execution
App decides whether I’m still logged in at random. Sometimes while using the app. Other times I exit and come back to the app later without logging in. Please offer the user the option to stay logged in. Then actually STAY LOGGED IN.
Poor back end communication. When trying to top up I got many errors related to the “webpage” not loading. Killed the app and started over. Had to login to PayPal twice in a row to continue with payment (???) then it apparently failed at the final step but in reality my payment went through (thank you PayPal app for the notification).
FLOW I have a simple piece of advice... The easier it is for people to give you money, the more money they will give you! Make it frustrating and they’ll put it off and get to it later. Do yourself a favor and improve your app!!
Continued Improvement Needed
Good on Flow for continuing to upgrade the app and work out the bugs as they come up. The app has come a long way. However, like other reviewers, I’ve noticed that with the latest version I’m not able to see an overview of my usage. The preview screenshots in the App Store show diagrams that indicate how much minutes, data etc is left. However in my app I am only able to see individual usage activities, not totals. This is not useful to me as a user looking to check my remaining data or minutes for the month (I could see it being useful for bill queries). The current usage page also never loads. Please keep improving and fix these issues also.
Many of the options do not work
While I love this app for the payment option, other aspects do not work. I cannot switch to other phones on the account to check their usage. I cannot switch to another account although it is linked. I cannot sign in using a mobile number. Please fix!!!
With Family Sharing set up, up to six family members can use this app.