iPhone Screenshots

Description

myGovID is the Australian Government’s digital identity that allows you to prove who you are when accessing government online services. Use myGovID to unlock online services, for both personal and business matters, when and where you want.

Your myGovID is different to your myGov account. You can connect your myGovID to securely sign in to your myGov – you will continue to access your myGov through your device’s browser.

Set up your myGovID in three easy steps:

1. Download the myGovID app

2. Enter your details – including your full name, date of birth and a personal email address that only you have access to.

3. Verify your identity to increase your identity strength. There are three identity strengths – Basic, Standard or Strong. Increasing your identity strengths allows you to access more services and better protects your identity.

Increase your identity strength by verifying your Australian identity documents, like your passport, driver’s licence and Medicare card. These documents are checked against existing government records. You can also choose to verify you photo, this is a one-off face verification check, to further increase your identity strength. The app scans your face to check that you’re a real person, the right person and verifying in real time.

You need to be 15 years or older to set up a myGovID. However, age restrictions may also apply to use some government online services. To find out if you’re eligible to use a particular service, check its terms of use.

Your personal information won’t be shared without your permission - putting you in control. myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used. It uses encryption technology as well as the security features in your device, such as fingerprint, face and password. This is to protect your identity and help prevent other people accessing your information.

Your myGovID is unique to you – don’t share it with others.

If you need help or more information visit www.myGovID.gov.au

What’s New

Version 1.9.1

• Branding refresh to some screens.
• Updates to the Strong identity strength requirements.
• Password visibility option.
• Improved performance, stability and user experience.
• Bug fixes.
Find out more and provide your feedback at www.mygovid.gov.au

Ratings and Reviews

1.5 out of 5
29 Ratings

29 Ratings

Melbourne_Raji ,

Most frustrating App I have experienced

The app just hangs while trying to verify the documents. Got the the support line and waited 21 minutes to speak to someone who validated all my documents over the phone but the App still hangs. Every time I have to reset and start again.

Update after reading the developer response — thanks for sharing that it could take up to 15 minutes to verify a document. Two suggestions to consider please. First, communicate that in the App so people think that the App is locked up. Second, please let your customer support center know since when I called for help and waited a long time on hold before speaking to someone, I was told that it should take seconds to verify documents.

Developer Response ,

Hi, We are sorry you are having a negative experience with myGovID and trouble verifying your documents. You may need to remove the app from your device and install it again in order to create your account again. If you experience a delay when verifying an identity document, please leave your app open while it verifies your identity document. This process could take up to 15 minutes. For assistance verifying your documents visit www.mygovid.gov.au/need-help

Con Frantzeskos ,

Really poor experience

1. Had it all set up, ready to go after ten minutes. Decided to add another ID to strengthen verification. That ID didn't verify properly, so the whole app froze up and said: "Unable to verify".
2. Despite having created a profile already, I had to go through the whole process again!
3. Didn't save any files on device or cloud, so another ten minutes wasted setting it up.

Developer Response ,

Thank you for your feedback. We're sorry to hear you are having trouble verifying your documents. Some documents can be difficult to verify. For assistance verifying your documents visit www.mygovid.gov.au/need-help

RFB12072021 ,

Dead end

Successfully got one ID scanned after 10 minute wait, then another 10 minutes for 2nd ID, then got a failure alert. Now the app tells me “ Your identity is not strong enough.
Go back and verify any two documents.” My account details are up there. but there’s nowhere to verify ID, nothing to click on.

Developer Response ,

Hello. You may need to remove the app from your device and install it again in order to create your account if no documents are showing in the app to verify. If you experience a delay when verifying an identity document, please leave your app open while it verifies your identity document. This process could take up to 15 minutes.

App Privacy

The developer, Australian Taxation Office, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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