myGovID 4+
Australian Government
Australian Taxation Office
-
- Free
iPhone Screenshots
Description
myGovID is the Australian Government’s digital identity app that allows you to prove who you are and sign in to participating government online services.
The myGovID app is different to myGov. You can use the myGovID app to sign in to your myGov account.
Set up your myGovID in three easy steps:
1. Download the myGovID app
2. Enter your details – including your full name, date of birth and a personal email address that only you have access to.
3. Verify your identity to increase your identity strength. There are three identity strengths – Basic, Standard or Strong. Increasing your identity strengths allows you to access more services and better protects your identity.
Increase your identity strength by verifying your Australian identity documents, like your passport, driver’s licence and Medicare card. These documents are checked against existing government records. You can also choose to verify you photo, this is a one-off face verification check, to further increase your identity strength. The app scans your face to check that you’re a real person, the right person and verifying in real time.
You need to be 15 years or older to set up a myGovID. However, age restrictions may also apply to use some government online services. To find out if you’re eligible to use a particular service, check its terms of use.
Your personal information won’t be shared without your permission - putting you in control. myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used. It uses encryption technology as well as the security features in your device, such as fingerprint, face and password. This is to protect your identity and help prevent other people accessing your information.
Your myGovID is unique to you – don’t share it with others.
If you need help or more information visit www.myGovID.gov.au
What’s New
Version 1.11.1
• Improve performance, stability and user experience.
Find out more and provide your feedback at www.mygovid.gov.au/feedback
Ratings and Reviews
Most frustrating App I have experienced
The app just hangs while trying to verify the documents. Got the the support line and waited 21 minutes to speak to someone who validated all my documents over the phone but the App still hangs. Every time I have to reset and start again.
Update after reading the developer response — thanks for sharing that it could take up to 15 minutes to verify a document. Two suggestions to consider please. First, communicate that in the App so people think that the App is locked up. Second, please let your customer support center know since when I called for help and waited a long time on hold before speaking to someone, I was told that it should take seconds to verify documents.
Developer Response ,
Hi, We are sorry you are having a negative experience with myGovID and trouble verifying your documents. You may need to remove the app from your device and install it again in order to create your account again. If you experience a delay when verifying an identity document, please leave your app open while it verifies your identity document. This process could take up to 15 minutes. For assistance verifying your documents visit www.mygovid.gov.au/need-help
Creates a new account for existing user
Get a new iPhone. Try to login again. Can’t remember which email address you used, so you login as an existing user. If you use the wrong email address it doesn’t say this user does not exist, it CREATES A NEW USER for that email address and doesn’t tell you. Illogical. Poor process flow. Terrible app. Concept of validating with this type of app is outdated and redundant. Less secure and so many more logical and easier methods to securely access online systems. Why does the Australian government spend so much reinventing the wheel so we can be their application testers instead of using existing tried and proven methods which don’t require us to report their illogical and buggy apps they develop in house?
Terrible User Experience
Trying to figure out how to import my birth certificate and none of the information I put in is accepted so I keep trying different approaches for my remaining attempts. No where did it say it would lock me from the app for 24 hours if the system couldn’t find my information.
So not only is the system for importing data painful, you’re punished for trying to use the system. On top of this all the documentation for help doesn’t actually line up with what is on my birth certificate.
App Privacy
The developer, Australian Taxation Office, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
- Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Australian Taxation Office
- Size
- 123.8 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Commonwealth of Australia
- Price
- Free