NAPA AUTO PARTS 4+

This app may have been good in its day, but it needs a major update to fix its various bugs and keep its features up-to-date with the competition. Notable bugs include, inability to place an order (always hangs at confirm payment stage), truly sluggish performance, outdated aspect ratio for modern iPhones, requirement to sign in every time the app is launched to view account info etc.. it’s a shame because I expect this app was once rock solid, but it has been left to rot on the vine.

I don’t write reviews. This app is so bad I am writing one. Anytime the app is “thinking” it blanks to a white screen. Sometimes for a few seconds, sometimes for a full minute. You don’t know what’s happening. It’s laggy for no reason at all, and sometimes the search bar hovers in the middle of the page over your search results. When you fill out a feedback form to report things, it leaves the app stuck on the Napa logo with no back button. There’s no back button at all, so you often have to start all over again just to go back one step. Finally, there’s no “place order” button so once you’ve dodged all those bullets and actually added things to your cart, and manually typed in your address and payment info because they cannot be saved, and they don’t take modern payment methods like PayPal or Apple Pay, you are left stuck. I called customer support and they suggested “deleting the app and ordering off their website” because the app is that terrible. They refused to assist me in placing my order. This app is absolute garbage. You wouldn’t believe a large company like Napa couldn’t afford an app that actually worked on iPhones.

I gave the app 2 stars because I like Napa as a company but this app is not good. It is glitchy, it randomly closes, it loses my saved info constantly, and when it actually does work it is incredibly slow. I hope that Napa improves the app soon because I hate some of the other stores but because their site/apps load and work properly I often go to them because this app doesn’t show me what’s in stock.

Speaking of “in stock” the app offers options that have been discontinued months or even years ago (according to my local store) so even if I order a part I’m often contacted to pick a different item, always at a higher price, because the option I choose isn’t offered anymore.

If the guys at my local store weren’t so nice and helpful in person then I probably would’ve gone to using a different parts store already. Luckily they’re nice and also, my local options are very limited.