Navien 4+

Products & Service


    • 2.8 • 16 Ratings
    • Free



Navien Products & Service app gives users access to all the information on the latest Navien innovations and the ability to log installation, maintenance and service information for their Navien units.

Industry professionals can log installation and service information for the units they work on, live chat with Navien teams including technical support, scan unit serial numbers to register their installations via NavienRewards, take job site photos with the camera function to add to unit service logs, search for local wholesalers and see the latest Navien training classes.

Owners of Navien products can scan their unit serial number and register their unit for warranty, search for local and federal rebates, find a local installer or service professional, download brochures and operation manuals and so much more.

What’s New

Version 1.6.1

- bug fixes and performance improvements
- improve image uploading flow

Ratings and Reviews

2.8 out of 5
16 Ratings

16 Ratings

BARoberts ,

Trick app

So you probably want this app just when your unit needs fixing. But the app does not let you create an account. It fails on the Country table. Seems they did not do basic QC. Does that indicate how my new heater will perform?

Skrdownhill ,


I was planning to use the app to track the maintenance for my new water heater, but the app can’t find my water heater’s serial number which is required for that.

Divinemisst ,


You cannot create an account. The support tab then sends you to a text number that doesn’t work.

App Privacy

The developer, Navien, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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