W.W. Grainger, Inc. 4+

How I use this App

I use this app primarily for checking availability of tools, parts and supplies. Since I work city wide I also check for which Grainger location closest to me has what I need, If the item I need is not locally available I can inform my customers of this and scheduled their repair work accordingly. Most of the items I require are locally available or a just 1 will call day away, but on occasion items are 3 to 5 days out. With this App I am better able to keep my customers updated and my schedule flowing.

Terrible

I was excited to see an update, but immediately frustrated and let down....again. Our company does all of its ordering through Grainger, personally a lot of the prices are high, but the expedited arrival of the product is very convenient. The website and app are equally as frustrating. When searching for a product, using the exact name for a product (as assigned by Granger or manufacturer) will almost always produce zero results! How is this even possible? It is impossible to find what you were looking for and even more frustrating the add on, or related items are not listed. I feel as though Granger sales would double if convenience of the consumer through the website would be addressed. Anyone at Granger feel free to give me a shout if you need some help… smh. I will happily change my rating if I'm ever impressed. Just my two cents and one star.

Developer Response ,

Thank you for taking the time to provide us feedback. We have recently fixed several issues related to search results after customers like you reported issues finding products. We are also working to improve available search options in upcoming releases. Please feel free to submit specific search issues via 'App Feedback' in the app if you are still unable to find what you need so we can address those specific product search challenges.

Product search fail

Hard to find what you are looking for. Every time I search for a product it gives me zero or it shows me nothing close. I have an old granger book but it seems most of the items in the book are discontinued so I use similar descriptions that are in the book and even that doesn’t work. Grainger needs a better search engine for their products. At the moment this app is useless. End up having to go back to the office and use the computer to find what I need.

Also when a product is discontinued they put a note on top to look for alternatives but there’s no real good way to find alternatives in this app. Would be nice if they showed the alternatives at the bottom of the products page like you would see in the Home Depot app.