W.W. Grainger, Inc‪.‬ 4+

Grainger, My happy place!

I met Grainger when I started working as a maintenance manager in a rail plant. I cannot express enough the times the day was saved because of great service/products.
I am retired now and still habitually tinkering with things (old habits are hard to break). I still depend on Granger.
If you are in the need for maintenance parts of high quality with service that boarders on stupendous, along with fair pricing, Granger is sure to become your happy place too!!

Never received order

First time I’ve ever ordered from Grainger. Ordered some cores from them, expected to be delivered 2 days afterwards. Never received product. I then received an email from Grainger with no details or explanations about a return/refund? Without any context as to what they’re wanting from me or want me to do. So I just bit the bullet and had to reorder the same product again and spend another $200. So as of right now, I’m about $400 out of pocket and my business is on pause until I get these cores. Next step will be to call make sure they’ll refund me for the first purchase.

Maintenance

Good app. The only thing I find is that when placing order with multiple items in it, you have to enter department and PO for each individual item, so if I’m ordering 8 items for same department and same category, still have to do it 8 times, would be very nice if the order stays open while I populate all the items with only one department and one PO. Thanks

Developer Response ,

We’re sorry your Grainger experience wasn't satisfactory and would like to look into it further. Please email our customer service team at social@grainger.com with your name and a brief description of your experience. We appreciate you taking the time to provide feedback and an opportunity for us to improve your experience.