Description

Now there’s a more intelligent way to clean your floors. With the Neato app and a Neato Botvac Connected series robot, you can control home cleaning from anywhere:

• Start, stop, or pause cleaning even when you’re away from home.
• Receive notifications about the status of your robot.
• Set a regular schedule for daily cleaning of an entire level of your home.
• Run the Neato app on multiple devices.
• Use an Apple Watch? See your robot(s), start/stop cleaning, and receive notifications about your robot’s status.
• Access a cleaning summary that shows where your Neato Botvac has cleaned.

These additional features are available for specific models:

Botvac D7 Connected
• Zone cleaning allows you to clean specific areas on-demand
• Virtual No-Go Lines tell your robot where not to go
• Multiple floor plan support to clean with No-Go Lines on different floors
• Quick boost charging reduces overall cleaning time (based on floor plan size)
• Eco/Turbo cleaning modes
• Extra Care navigation
• Manual Drive to control your robot right from the Neato app

Botvac D6 Connected
• Virtual No-Go Lines tell your robot where not to go
• Multiple floor plan support to clean with No-Go Lines on different floors
• Quick boost charging reduces overall cleaning time (based on floor plan size)
• Eco/Turbo cleaning modes
• Extra Care navigation

Botvac D5 Connected:
• Virtual No-Go Lines tell your robot where not to go
• Multiple floor plan support to clean with No-Go Lines on different floors
• Quick boost charging reduces overall cleaning time (based on floor plan size)
• Eco/Turbo cleaning modes
• Extra Care navigation

Botvac D4 Connected
• Virtual No-Go Lines tell your robot where not to go
• Quick boost charging reduces overall cleaning time (based on floor plan size)
• Eco/Turbo cleaning modes
• Extra Care navigation

Botvac D3 Connected:
• Virtual No-Go Lines tell your robot where not to go
• Quick boost charging reduces overall cleaning time (based on floor plan size)
• Eco/Turbo cleaning modes
• Extra Care navigation

Botvac Connected:
• Eco/Turbo cleaning modes
• Manual Drive to control your robot right from the Neato app

The app is compatible only with Neato Botvac Connected, Neato Botvac D3 Connected, Neato Botvac D4 Connected, Neato Botvac D5 Connected, Neato Botvac D6 Connected and Neato Botvac D7 Connected.

About Neato Robotics
We design home robots that make life easier by taking care of chores like cleaning. Our intelligent robots use sophisticated laser mapping and navigation to scan the room, choose the best path, and automatically vacuum dirt, dust, debris, and pet hair to leave floors neat and clean.

What’s New

Version 2.9.2

• Bug fixes and user experience improvements.

Ratings and Reviews

2.5 out of 5
999 Ratings

999 Ratings

Kaleb peaden ,

Needs notice when APP is down.

The IOS application was down due to technical difficulties and the only way I could find out was calling your customer service line and waiting to get a hold of a live person. There wasn’t even a prerecorded message when I called their customer service.

When the application was logged in already when I first opened it, the app couldn’t find my neato vacuum. I kept getting errors like “something went wrong”. I then started to troubleshoot my vacuum. I thought maybe there was something wrong with the vacuum and I reset it. That didn’t fix it. This is a brand-new vacuum I thought, not even two days old there shouldn’t be anything wrong with it. I’m starting to get ideas like did I get a lemon and I need to swap it out? Maybe it’s the app on my phone since this is my second neato and I did not uninstall the app when I added this new Neato D7. So I uninstalled and reinstalled the app. Making several unsuccessful attempts to login i thought maybe I forgot my password and tried to reset it and had problems with that too. So I called customer service to find their app is down.

A lot of effort for a customer when you could of just had a notice that your servers are under maintenance when I first opened the app. I’m sure I’m not the only one who’s troubleshooted their vacuum like this when they’re having issues starting their vacuum because your servers are down.

Developer Response ,

Thank you for your feedback, Kaleb. The issue was a server issue with an overload due to the recent software update. We'll use this experience to provide a better update experience for each of our customers.

Your Neato Team

agoodkin ,

Highly frustrating!

I had waited months for the release of the botvac D7 connected. It finally was released and I ordered one right away. I have had nothing but problems since I got it! The vac won’t stay connected to the app. I have gone through all the steps. Restarted, reconnected over and over again. It won’t stay connected to the app for more than several seconds before it goes off line. I have contacted customer support and after several days they finally wrote and told me to do what I have already tried several times myself (and I explained that when I initially wrote). Yes I have strong WiFi signal and the base is right near the router.
Now I am waiting to hear back from them again. The vac seems to work OK off line. However, the whole reason I wanted this model was so that I could set up my no go lines. Which you can’t do if it won’t connect to the app. So.... every time I start the vac it makes a bee line for my couch and wedges itself underneath and I have to retrieve it only for it to immediately go back and do the same thing. They don’t send enough magnetic strip to outline the whole couch so I can’t keep it away! It’s obsessed with trying to get under my couch. I have a huge house, over 2500 square feet on the bottom floor and it won’t leave this one spot alone. What gives?
I’m ready to throw this very expensive thing out the window!

Developer Response ,

Hi, Thank you for this comprehensive and honest review, this is something we would like to look into please email rosie@neatorobotics.com and have 491234 in the subject line, we look forward to hearing from you. Your Neato Team

Miss.Prudent ,

Pretty good

I love my robot!! It's so much easier now that it cleans for me. It cleans very well, although it does get stuck on my frilly carpet once in a while. It would be nice if the filter can open so I can clean it, but since it doesn't I put a tissue over it so the filter doesn't get super dusty. Also, the wheels of the robot aren't large enough to roll into one of the bathrooms I have that's about 2-3 cm talkers than the regular floor. So it constantly gets stuck and tries to go into the bathroom. Maybe they should upgrade the size ? Oh! And I noticed that when the wheels get stuck, the plastic things on the wheel falls off and leaves some remains on the floor, maybe if the material of the wheels were different it would be better as well. I believe that the app should have a function where I can click return to the base. Sometimes the robots done cleaning but it doesn't go back home, so it's quite annoying when I have to walk to the robot and drag it back to the base. It would be nice if the app had an upgrade where you can control where your robot is like a remote, although I don't think that'll be happening anytime soon. Overall, my robots been really helpful with cleaning, but there are things that should be fixed by the creators of the app and robot.

Information

Seller
NEATO ROBOTICS, INC
Size
66.3 MB
Category
Lifestyle
Compatibility

Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, German, Italian, Japanese, Simplified Chinese, Spanish, Swedish, Traditional Chinese

Age Rating
Rated 4+
Copyright
© 2018 Neato Robotics, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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