SharkClean 4+

It cleans the floor and carpets extremely well! I can walk barefoot and it’s evident there is no dirt or dust and the carpets look bright and refreshed. I ran it three times to observe and learn different things. The first time, I did not think the map was accurate and I neglected to pick up the larger debris (tissues under beds and rubber bands or pieces of packing materials in the corners of the office). The second time I had it do a new map, and it worked. Since I did that at night, all the lights had to be on so it could “see”. The last test run was during the day with the lights off to see if it was ok, even in areas where it was a bit dim. It performed perfectly. Even though it might take time to prepare (pull chairs away from walls and dining table, get any cords away from floors, put away weights and shoes, put wastepaper baskets and hampers somewhere off the floor, and pick up any large debris) it’s really no different from the things you do while vacuuming yourself with a machine. It saves you time, effort, and physical fatigue. While it goes about its chore I do other things. Lastly it picks up an enormous amount of debris in a single run and empties itself as needed. Worth every penny!

I’ve had the robot for about 4 days now and so far it’s been great. I had a hiccup the first day because the bin got clogged and had to be manually removed. However I gave it the benefit of doubt simply because my floors at the time were atrocious. The vacuum mapped the house on the second go which I found to be great and now with scheduling I’ll be able to keep the floors clean enough so it doesn’t get clogged again. I rate for 4 stars because there are some features on the app that I’d really like to see. First I’d like see the scheduling be more flexible as far as being able to choose which rooms are to be cleaned. I know this issue has been brought up so hopefully the developers are listening in this one. The second thing I’d like to see is permanent choices such as vacuum strength always being on max. I shouldn’t have to always go into the app to change the vacuum settings it should be something that’s done automatically based on user preference otherwise that defeats the purpose of setting a schedule and being done with it. I just feel the robot does a much better job picking up the finer material on the ground when on max and battery life shouldn’t be an excuse on a robot that can charge and resume. I really hope the developers take these request seriously because so far I’m loving it and I know it can be so much better!

I have had “Alice” for almost a week. She had a map that was almost accurate but every time I was prompted to accept or delete the map, I would click on “Approve” but the app was repeatedly non-responsive. I could find nothing on the FAQ, manual or online to help problem solve the issue. I tried to email customer service but the app kept telling me I needed to first enter my personal email in my phone, even though it is stored in both my phone and through my registration of the app/ linked product. I finally found where you could reset Alice to factory settings so I did that, uninstalled/reinstalled app. The online video shows that the robot will first “Explore” your home to get an initial map and includes screenshots. Neither time during set up did this part happen for me. It went straight to prompts for WiFi set up, explained briefly that mapping will take several cleans and then it prompts you to click “Clean”. I keep doing this but whenever I click “Clean” after it has docked, it starts again with my master bedroom and rarely gets to areas yet to be “cleaned.” I am happy with Shark vacuum quality having the stick vacuum, but if I have to spend so much time problem solving the app so I can create rooms to vacuum more frequently where my dogs are, then it’s not worth the high cost, right? I’ll return to change my app rating if/when it gets better, which I hope is SOONER rather than never.