SharkClean 4+

I love my shark products! I have 2 robot vacuums from them (one being an older model I purchased years ago that you have to manually empty the dust bin, and my newer one self empties into its tower) which I love. They keep up with the daily vacuuming needs of having 2 dogs and 2 cats and all hardwood floors!

My ONLY complaint (if it would even be a complaint, or rather a suggestion): is it possible to add a feature where my robot can empty SOONER than every 30 minutes?/ or even a more customizable ‘Evacuate and Resume’ setting? One of my fur babies is a husky and she sheds like mad in the summer months. Even with daily running, she sheds enough that it’ll clog up my self emptying robot before it reaches the 30 minute mark to evacuate and resume. This can be frustrating since I have it programmed to run while I am at work, which results in very little cleaning being done as 10 minutes into her programmed cleaning I receive a notification on my phone and come home to it in the middle of my floor clogged with lovely husky hair.

If this feature is added (or anything like it) I would be ETERNALLY grateful!!❤️❤️

I’ve had the robot for about 4 days now and so far it’s been great. I had a hiccup the first day because the bin got clogged and had to be manually removed. However I gave it the benefit of doubt simply because my floors at the time were atrocious. The vacuum mapped the house on the second go which I found to be great and now with scheduling I’ll be able to keep the floors clean enough so it doesn’t get clogged again. I rate for 4 stars because there are some features on the app that I’d really like to see. First I’d like see the scheduling be more flexible as far as being able to choose which rooms are to be cleaned. I know this issue has been brought up so hopefully the developers are listening in this one. The second thing I’d like to see is permanent choices such as vacuum strength always being on max. I shouldn’t have to always go into the app to change the vacuum settings it should be something that’s done automatically based on user preference otherwise that defeats the purpose of setting a schedule and being done with it. I just feel the robot does a much better job picking up the finer material on the ground when on max and battery life shouldn’t be an excuse on a robot that can charge and resume. I really hope the developers take these request seriously because so far I’m loving it and I know it can be so much better!

I have had “Alice” for almost a week. She had a map that was almost accurate but every time I was prompted to accept or delete the map, I would click on “Approve” but the app was repeatedly non-responsive. I could find nothing on the FAQ, manual or online to help problem solve the issue. I tried to email customer service but the app kept telling me I needed to first enter my personal email in my phone, even though it is stored in both my phone and through my registration of the app/ linked product. I finally found where you could reset Alice to factory settings so I did that, uninstalled/reinstalled app. The online video shows that the robot will first “Explore” your home to get an initial map and includes screenshots. Neither time during set up did this part happen for me. It went straight to prompts for WiFi set up, explained briefly that mapping will take several cleans and then it prompts you to click “Clean”. I keep doing this but whenever I click “Clean” after it has docked, it starts again with my master bedroom and rarely gets to areas yet to be “cleaned.” I am happy with Shark vacuum quality having the stick vacuum, but if I have to spend so much time problem solving the app so I can create rooms to vacuum more frequently where my dogs are, then it’s not worth the high cost, right? I’ll return to change my app rating if/when it gets better, which I hope is SOONER rather than never.