Neighbor 4+

Got Scammed Through The App

Update: After reaching out to them by social media they did their own investigation and found out that I really was scammed. They immediately gave me a full refund. I’m so grateful. I’m changing my review from one star to five because of how responsive they were after reaching them on social media. Don’t call. Don’t email. Send a DM on Instagram and they’ll handle it. Thank you Neighbor. I’ll keep using your service now that I know I’m protected. All the best to you.

I made a reservation to park my trailer before a vacation, I was told within the app that I would get the exact address after paying for the reservation. I paid and made the reservation only to find I was only given the city and state. No address. When I messaged the host I asked her for the exact the address she didn’t respond until the next day. She gave my the address to an abandoned house boarded up with broken windows. I tried reaching out to Neighbor by email and phone since they promised scam protection and nothing. When I tried to cancel the reservation within the app they referenced their refund policy which stated that I was ineligible. If you care about the safety and security of your place I would recommend a place that has a reputation. The platform makes scamming quite easy and there are no safety checks or protection for renters and no refunds if you are scammed.

Developer Response ,

Hi there! I am so sorry to hear that your initial experience was so negative. Neighbor will always provide a full refund for any reservation that does not work out through host unresponsiveness or inaccuracy of listing details. I am so happy we were able to rectify the issue so you could have a great experience! Thank you for the review!

Super convenient and a way cheaper option!

My husband and I Made a last minute decision to move and we needed to find storage really fast( like within 2 days). We were looking into bigger company storage units that were just way out of our price range. Then I heard about this app from my brother and we decided to look into it. We found tons of listings nearby us so we wouldn’t have to travel out of our way and at such great prices we could afford! I requested a basement and within an hour the owner responded accepting my request. We were able to message him through the app right away to start making plans for the quick move. It was all so smooth and extremely convenient.
The parts that I love the best about this app is that you do all of the payments and messaging through the app so you don’t have to worry about getting information from the other person.
I would recommend this app to anybody who wants storage space that is cheap and can easily be found right next door to you.

Wasted my time

I have had great luck with Facebook and facebook market place but thought i would try this out since it specializes in storage. I have found Non existent customer service. Most of my ads were rejected with no reason given as to why. So i spent all that time typing the ad and taking pictures and posting pictures only to get rejected and then not knowing what i need to change or do differently to get accepted. Then when i did finally get an add to get accepted, i hardly got any inquiries and i followed all the recommendations given by the app. I tried this for months, and only got one tenant who only stayed for 1 month. Meanwhile i have tons of storage tenants from facebook that have stayed long term and paid more. This app is supposed to specialize in storage, yet it cant even do as good as facebook that doesn’t have anything to do with storage. I have not found this app to be beneficial in any way. They claim to insure both parties but you never really know how that will play out until your in a bad situation. So i don’t personally trust that. And neither does anyone that i have talked to. The few people that have reached out to me didnt even want to go through the app because they didnt trust it and they already had their own insurance that they trusted. I did get the one person to go through the app but again that only lasted for a month. Alot of work i have gone through making posts only to get denied and alot of work to only gain one tenant for 1 month.

Developer Response ,

Hi there. Thanks so much for letting us know about your experience using Neighbor. We're really sorry to hear that you didn't receive any successful reservations. We'd love to look into this more to see how we can improve. If you haven't already, do you mind sending us an email at support@neighbor.com so we can help? Thanks again.