Screenshots

Description

Always know what’s happening in your neighborhood with real-time, hyper-local safety information from your neighbors, local news sources, and public safety agencies.
Why Neighbors by Ring?
- Get safety alerts relevant to you and your neighborhood.
- Always know when and where things are happening in your area with the Incident Map and Safety Report.
- Connect with your neighbors and share updates to keep your community safe and informed.
- Work with public safety agencies to build safer neighborhoods.
Join the neighborhood to create safer neighborhoods, together.

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We love hearing from you and we're always looking to improve the Neighbors app. As always, feel free to send your feedback to neighbors@ring.com

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By using this app, I agree to Ring's Terms of Service (https://ring.com/terms). See Privacy (https://ring.com/privacy) for additional information.

What’s New

Version 3.46.0

This new update contains bug fixes and performance enhancements. Everything you love about Neighbors, only better.
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We love hearing from our Neighbors and we're always looking to improve the Neighbors app. As always, feel free to send your feedback to neighbors@ring.com

Ratings and Reviews

4.8 out of 5
217.9K Ratings

217.9K Ratings

MercurialIN ,

Just Wasted My Time! Problem Resolved!

I thought that the premise of this app was good. And I wanted to try it but unfortunately it simply does not work. Despite my typing in my correct address the app still couldn’t locate my neighborhood. Even though I’m near a mid sized city. The app actually placed my location in an entirely different state!! With no possible way to change it to the correct location! I tried deleting and reinstalling the app. I viewed the help files. I even went to the Ring support pages on their website to try and find out how to get the app to use my correct address. At least the correct state! All to no avail. I deleted the app and I won’t recommend it to anyone. Perhaps it will work for people who currently own a Ring device, I don’t. But according to the description you don’t need to own a Ring device to use the app. I was interested in buying a Ring device at some point, after this experience, not so much.

Updated Monday May 14:

I wanted to amend my initial review, after the developer kindly posted a response, I did contact them by email.

They responded very quickly to my email and were very helpful.

My issue with the app has now been resolved and it shows my correct location.

Anyone else having the above issue would do well to contact the developer as I did and they will work with you until the issue is resolved.

Thank you.

Developer Response ,

Hi MercuriallN,

This is not the experience we intended for you and I'd like to connect with your today so that we can take a further look into the address issue you are coming across. Would you kindly reach met at Kandyce@ring.com today? I am certain we can rectify this for you and would appreciate this second opportunity!

Thank you,
Kandyce K., Customer Satisfaction Manager
Kandyce@ring.com

Tbetting ,

Couldn’t alert my neighbors the first time I needed to

(Also to add to how much this app failed, I ended up having to write a note/letter to my neighbors about it letting them know.. what a joke)
First my dogs started “alert barking”. At the same time I got a Ring alert, which I have set to alert me only if it’s a person not just everything like cars etc. I brought my dogs in and looked out my window and saw a woman walking away from my (elderly) neighbors doorstep and down across their lawn and towards my driveway. I walked outside and she was walking down the sidewalk at this point, wouldn’t look at me or look back despite knowing I was there. She was carrying what looked like either large envelopes or a package. I checked my Ring and it showed her walking from across the street where other elderly neighbors reside, and then onto my other neighbors as I described. I tried to share this with my community THREE times and got denied because apparently “suspicious behavior” isn’t a priority or necessity? This was the first time in a year that something happened that I felt I needed to share and by the time I was able to word it right to this apps satisfaction over 30 minutes or more had past. How is that helping keep the “community safe?” It’s denied within seconds based off of wording.. ridiculous and it’s truly a safety concern. At this point I really don’t trust this app or Ring whatsoever.

Jimboatwork ,

Won't show videos & no help

It alerts when someone puts up a video, and my wife can see it on her iPhone, but it just goes on perma-load (black screen with a swirl) until you wear down and give up... which has been the same experience I have had with customer service. Vague advice that anyone knows, but I did it - delete, reload, I even did a factory phone reset recently. Didn't work before it, doesn't work after it. That is what it is, but when customer service is little more than a litany of "We're working on it for you" messages followed by "We haven't heard from you so please let us know if you are still having problems or we will close your case in 2 days" emails, you soon realize they are just wearing you down until YOU give up and go away. It's bad enough the doorbell can't pick up a router through the wall 2 feet away fast enough to answer the bell or see movement, but to have to forward the neighbors messages to email so I can copy the link and open it in Safari... well, what is there in that runaround to give a 2nd star? I'm giving serious thought to going to a mew system before I have to pay yet another year's maintenance fee.

Developer Response ,

Hi Jimboatwork,

I am truly sorry to hear about this poor Ring experience. This is by no means the experience that we intended for you to have. While I do understand that you have been working with our Customer Support team, I would appreciate the chance to connect with you directly. I would like to provide you with some additional assistance so that I can work to improve your overall experience. Would you email me at Kaitlyn.rosenthal@ring.com?

I would appreciate your time.

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

App Privacy

The developer, Ring.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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