I’ve never left a review for an app before, but this one is so incredibly dysfunctional that I feel compelled to do so. The app is constantly glitching—always in uniquely debilitating ways that make every attempt to ride the bus an uneasy game of convincing the bus driver that I do in fact have enough money loaded onto my account to ride the bus. I finally decided to delete and reinstall the app to see if that might help things after three consecutive bus rides of complete inability to pay; this only made things worse. Now, I’m entirely unable to sign into my account and have to turn to bringing dollar bills for each ride when I have $30 (seemingly wasted) on my MetGo account. Who has dollar bills anymore? Certainly not me. I have to make a point of finding dollar bills each day now—all because this sad excuse for an app is hopelessly dysfunctional. Frankly, I’m dumbstruck. Just another instance of our city failing to seriously invest in public transit.

This has to be the worst app I’ve ever had to deal with. This morning, I tried to add funds to the app using a different debit card but it stopped working for me. I called Customer Service who couldn’t help. Eventually, I visited the bus station in downtown Buffalo. It took a while, but it appeared the employees finally got the app working after I opened up a new account. Later, as I boarded a bus, the app suddenly logged out. I wasn’t able to log back in.Fortunately, the bus driver let me ride the bus, but it’s making me less inclined to use the NFTA network again!

This app is absolutely trash. At least twice a month I have to uninstall and reinstall because when you open the app to get your barcode, the app will force close the barcode window to scan onto the bus and go to the “Tap and Go” screen. It’s never reliable and you have to make sure you open the app ahead of time of the bus’s arrival to make sure you can scan a barcode instead of standing there like a dummy when boarding the bus because the app failed to open.

If something’s wrong (login error, connectivity issues, etc.) you’ll only get a banner with the word “NOTIFICATION” and nothing else. Not what’s wrong, not what to do, just that SOMETHING didn’t work. I can now no longer access my account because my email “isn’t valid” to send my new password and at the same time “already in use” when I tried to just make a new account. That’s a full week of rides I just gave to this app… should have listened to the reviews and never downloaded it.