NHS App 12+

Access NHS services in England

NHS Digital

    • 2.7 • 62 Ratings
    • Free



The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man.

You can also log in through the NHS website on a computer to use NHS App services.

Access NHS services

Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more.
Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem.

Manage your health

The NHS App gives you a convenient way to view your GP health record, including your test results.
You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision.

Receive messages

You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages.

Manage services for other people


You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery.

Log in securely

The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services.

If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in, every time you use the app.

What’s New

Version 5.0.2

• The NHS App is now only available to devices on iOS15 and above. You can still access NHS services via the NHS website.
• We have made some design changes in prescriptions and test results, so you can better manage your health.
• We have made accessibility improvements.
• We have made technical improvements and fixed bugs.

Ratings and Reviews

2.7 out of 5
62 Ratings

62 Ratings

Fatima_Goldsmith ,

Should improve it

Their application needs a lot to be improved and they should ease the log in using email only sometimes doesn’t help,so (nhs number or birth day) will make it more easier.
Requirements to prove the identity!!!!!!!! I was shocked 😂for example I have to record a video of my face at midnight!!!
I mean there should be better ways to log in and adding information.

Developer Response ,

Thanks for your feedback. We're keen to hear about your ideas for the NHS App and your suggestion is useful to help guide the app's development. For more information on future developments for the app, go to the following link: https://digital.nhs.uk/services/nhs-app/future-developments

dlys14 ,


This app is essentially unusable. First, the login process is like seven steps and twenty clicks - it could be streamlined so much. Once you do finally log in, the functionality changes seemingly every week or so. Sometimes I can make an appointment at my GP surgery online. Sometimes that option no longer exists. Sometimes the drop down only allows you to make an appt for a blood test or phone appt. Sometimes those options disappear. Sometimes I’m seemingly assigned to a GP surgery I’ve never heard of that seems to be the first in the alphabetical list of GP surgeries.

The app also constantly bounces you out to other apps. So if I can’t see letters, see info on appointments, schedule appointments, send messages…I don’t know what this app is for. It is essentially useless.

Developer Response ,

Thank you for your review. Please can we ask you to send us some more information of the issues you are having? You can do this by following https://bit.ly/2TP6n9N and quote A2763. Our team will be happy to help you.

JaesonB ,

Terrible design

The app hops from in-app use to its website, and has countless errors, and makes it impossible to contact the support team. I’ve tried over and over to book an appointment for submitting the vaccine I received abroad (why on Earth I can’t just upload a photo of it for verification is beyond my comprehension, my guess is these pencil-pushers didn’t consider that possibility), but it always says I can’t because I have other appointments booked. I checked, and I have no appointments booked. Why can’t I just book for a booster? Why do they make it so difficult? Do they want people to get the booster or not?

Developer Response ,

Thank you for your review. You’ll need to contact your GP surgery directly to discuss this along with booking an appointment. They can book the appointments over the telephone.

App Privacy

The developer, NHS Digital, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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