NI WorkTrak 4+

Not working well iPhone 11 many bugs

The app unfortunately skipped multiple questions without my knowledge within the survey and then once I tried to submit my completed survey it said I never answered question 8, which I did, it’s the one where I say what type of phone I have, but failed to mention the more than 7+ Questions that never even showed up. It literally went 1,3,5,8 and then skipped a couple more after 12. Then it made me redo the entire survey, still skipping 7+ questions, and said I got 3 questions wrong when I know for a fact I only missed one. The amount of time I spent dealing with the app put me over my allotted time to complete the job and I had to explain why I didn’t finish in the 80 minutes I was allowed. It also won’t let you update your phone number within the profile, and the tabs combine over the tops of each other making it difficult to select months and dates while in the calendar page. I bought a new phone since my iPhone SE wouldn’t even allow me to read the high importance messages, cutting off the bottoms of the messages and then locking up. I hope you can fix these issues because it’s a very important app for completing our required work. Other things seem ok, but I haven’t had my first job call yet. All of these issues were just in my required orientation. Thank you for reading this!

Developer Response ,

Hi there, it looks like you've run into a couple settings in the app that your company has set up intentionally. I would suggest you reach out to your supervisor or company support team and they can advise you on the reasons they've used these options!

Very Frustrating

-Logs me off in middle of my visits.
-Clocking in/out of the visit is often time consuming. Shouldn’t take 2 minutes to connect and create a time stamp.
-No longer have the ability to print materials from my iPad or iPhone via the app, have to login through web browser to print
-While inputting data, if I accidentally zoom in, the zoom gets stuck and I cannot complete the entry without closing the app and getting back into my survey. This happens multiple times on certain visits... usually from taking horizontal photos and switching back to vertical input.
There are many more minor issues that come up. Links for app support go to the NI operations folks instead of the technical side, could use a link to report glitches and perhaps they would get fixed! Even the link in the App Store goes to operations instead of the technical folks.

Developer Response ,

Hi, please reach out to us at support@naturalinsight.com and we can address all of the above, thanks!

An Absolute Trash App

This app is the absolute worst. Doesn’t stay logged in even if the setting is set to do so. Randomly logs you out. When you go to open a file it often times will not open the file and you have to log out and log back in. Can not download files from the app, only the website. Drains the battery of your phone when using. Whoever developed this app should be mortified at the garbage fire they put out. Also, I see the developer has responded to many people’s feedback but since the feedback is the same for over two years I’m going to assume they do nothing to improve it. I’ve been using this app for just under a year and have yet to see an upgrade.