Nihaojewelry-Wholesale Online 4+

So the products were AMAZING, the only thing is that they don’t send you any information on your order progress, the processing takes about 2 weeks until they finally ship it out and their communication honestly is not good. I sent an email and they responded 2 days later with unprofessional email etiquette. Like I said, the products were very good, I see no problem and the crystal necklaces I bought look gorgeous. But if you sell products and choose these guys as your manufacturer and need them for a specific time, I definitely recommend buying weeks ahead of time because the process time is so long. I recommend them for the product, but the emails and the time it took to respond were just so unprofessional.

I have been ordering from Nihaojewelry for few years. I have placed about 20 + orders so far, The app is easy to use ,I had a wonderful experience , They have great wholesale pricing, variety of products and the Quality of products is excellent, Great for small businesses, customer service responds quickly , the attendant Cecilia my advisor are very polite and always ready to help going extra mile to assist all the time .They are fast in shipping and it is easy to keep track of the parcel. The products arrived well packaged and in perfect condition. They do have a free shipping section and custom orders . I’ve had a package get loss by FedEx company and (Nihaojewelry) reshipped the order for me. Great wholesale company, I Highly recommend!

I have spent about 3-5 thousand dollars on here. I hadn’t shopped for about a year and they sent a coupon that I could use. When I tried to use the coupon it was not working. The coupon expired after that. I tied to explain it to them so that I could get a new coupon to use on an order of about $1,500 they refused, even though I had been a good customer. I refused to spend anymore money if they don’t value me as a customer. I tried multiple times to get help from my advisor and he would not help. I asked for a supervisor at least 5 times and each time the person helping me would give me the run around on why they would help me before escalating the problem. Customer service supposedly escalated the problem and never helped or heard back from them. Thanks to their advisor and bad customer service they lost $1,500 for the order I was going to place and all of my potential future orders.