Mhan was fabulous in helping me set up this frame for my 90yo mom. ( I already have an account with mine and just added her frame to my account.) I called tech support twice and both times had great help. So I gave you 4 stars because having to use the remote to enter wifi password and and having to do it multiple times was frustrating. Also when I sent out a link to my daughter, it did not work. So she sent me a request and created her own playlist. I found that sending links was difficult because I had to copy and past email addresses because it did not auto fill and then i did not know, if I needed to name a playlist because I already had created one and that one did not appear. Required me to use my iPad to copy email addresses and then paste on my iPhone. (Happy Apple created this work around.) So I had 2 playlists for her. one with a lowercase name and the other with uppercase. I hope I get photos on the frame, because she really enjoys seeing her family especially during this pandemic.

When your company first launched, I was one of the earliest adopters of your frames. I subscribed to your email list and read every customer focused bit of content your company put out. Socials, mailing lists, etc. I talked about how great you were. Even convinced a few people to buy Nixplay frames. Now, you have switched to a monthly model, where customers must basically pay $30 a month to use one of your frames. People out there on iTunes reading this, you can find cheaper better and more cost-effective frames to digitally display your pictures and videos! This is a once fine company that has succumbed to the subscription model in a greedy attempt to make more money and make you pay to see your own photos. If you try and use their free plan - they hide the free mode deep within the interface of the app, there is difficulty in deleting photos, constantly juggling to upgrade and sync the app with the frame to your phone, not to mention the never-ending bounce back when you try to email photos to your frame. The worst part? You used to be a company I was proud to use. Folks, don’t get bled dry by the monthly fees from this grubby, third rate frame company masquerading as something that cares about their customers.

I really love the picture frame, however, I have multiple issues with Nixplay. First off, it went from being completely free, to now you have to pay for a subscription if you want unlimited photos and videos to be added. OK fine, however, I have so many issues with the app that I would never even fathom paying for a subscription. First of all, the photos and videos I have uploaded onto the app, don’t all make full rotations on the picture frame. I see some photos all the time and some photos, I forgot that I even uploaded into the albums until go to upload more and see them in there. Second of all, anytime I go to open the albums, every single picture is grayed out, so I can’t even tell what photos are in there versus what is not until I let it sit open for like 10 minutes. Like why??? Third off, now there are restrictions on what kinds of photos I upload. I noticed that any pictures I edit on my photos app (iPhone) can’t upload anymore because of the “size”. Please explain how that makes sense. I’m not resizing the photos, just adjusting things like brightness, contrast, etc. And fourth of all, the app crashes EVERY single time I use it. I would never purchase this product again knowing what I do now. Seriously, there are other devices and apps out there and I encourage you to try those rather than this.

I know that sounds like hyperbole but it very much is not. I have owned a few Nixplay frames for a few years, never needing customer support. Recently I was at a yard sale and saw one for a great price. I got home and realized not only did it not have a remote but it was locked into a pairing w the previous owner. I was ready to write it off as a loss, but figured I’d shoot an email as a Hail Mary. I figured since it was from a yard sale they’d tell me sorry about your luck. Far from it. The next business day they requested the serial number and my address. 3 days later, I had a new remote via mail. I figured I could remove the pairing once I had the remote, unfortunately I couldn’t. I reached back out to Martin to assist me again and once again he immediately helped me remove the pairing. This customer service was so far above and beyond what the situation deserved that I had to write a review. I’m happy to know this service is there since I have 3 of their frames and absolutely will continue to buy them for our home and as gifts. Thanks again to Martin and the customer service team!