Barnes & Noble NOOK 4+

Wont let me search for a book/author not sure if it’s a bug with the program or what but it just started. I was able to search not even an hour or two ago. Still great app love the convenience. Not working on iPad or mobile. I have been using this app for a while now and recently today I’ve had problems using the search bar on both my iPad and Mobile. I tried everything I could think of and thought the best thing to do was delete it off one device. I deleted it from my mobile device and re downloaded the app. Upon login I couldn’t view any of my books. When I tried going to the website it said I didn’t have any there either. Upon looking on my iPad I did have all the books still on that device Only. I’m unsure if this is a glitch or bug or anything but I like having the app on both devices because, obviously, I do not always carry my iPad with me. I would very much appreciate it if these issues could be looked at. It is also no longer appearing online when I log in there I have no idea what happened but nothing is on my devices and Ik I have purchased multiple books with barns and noble I can’t get any help fixing this problem I am over seas and can not call nor do I have access to get help from them. The only proof I have that I got these books are on my iPad.

Hi Bated, please use the Send Feedback > Book Problem method within the app to report this issue by selecting all of the affected books. We will then be able to better investigate and get you reading again ASAP.

Before the update you could see the cover of all the books you had available to read in your library. Now you have to scroll through either by author or title and click on each to see them. Of course you can see recent ones that way, but I want to see all my books like it was before. Plus I have to do this with all my archived books also which takes forever if you can’t remember who wrote it or the exact title. I do not understand why they had to change that aspect of the app. Bring that option back, please!! Ok, they let me know I could view them that way by title or most recent, which is good, but why take away the choice by author? For those of us that read a lot this seems like a crazy change to make, this is a reading app after all, anything available in title should be available in author also(the same format). So, still no 5 stars because of that. Don’t understand why you changed that option:(
Thank you for listening and adding back the choice to search by author or title with the book cover. I am very happy!! You get your 5 stars back:)

Hi JAMarsh65, you can still view your Library items by cover -- all you have to do is open the sort/filter menu (tap the bolded text along the top left that likely says “All Types by Author”) and Sort By “Most Recent” or “Title.” You can also change to Filter By "Archived," to view just the items you've archived. If you have any questions, don’t hesitate to reach out to our Support team or visit the FAQs for tips and tricks on getting the most out of the new experience.

I used to love my nook app - it was easy to use for all ages. There have been so many unnecessary changes rolled out so poorly that no one in the family wants to use their nooks because the app keeps changing, is counterintuitive, and frustrating - they’ve all downloaded kindle instead, and have asked me to simply buy paper books. Problems include: I can’t sort my archive - while it appears as an option in another family member’s profile, my profile does not have that option. With more than 400 books in my archive, it’s extremely difficult to find the books I want to read. Even if I know the author and exact title, the search function does not call up books we know are in the archive - they appear when I scroll through the archive, but not in search. Additionally, here’s the most ironic bug: the send feedback/report a bug feature doesn’t work - you can type, but the “send” button is grayed out and unavailable. Every time there’s an update I have to spend several hours scouring the FAQs to see if they took away functions or if we’re just seeing a bug, then analyze whose profile and account works correctly, then try it figure out why some family members have x function but others don’t. EVERY update at least one family member’s account or profile has a bug; and now, to even report the sorting bug, I had to go into one of my kids’ profiles since I couldn’t!

Hi KA, thanks for this feedback. These issues were not previously reported to us. The archive sorting issue for secondary profiles will now be fixed in the next release. But in the meantime, you can fix this by signing out and signing back into your account.

We are not able to reproduce the search or feedback bugs. The feedback form is dependent on you having Apple Mail set up, so please ensure that is true. We would love to be able to receive that mail because it may help shed light on the search issue. To discuss further, you can also use the customer service email link found on NOOK’s App Store page.