Barnes & Noble NOOK 4+

Wont let me search for a book/author not sure if it’s a bug with the program or what but it just started. I was able to search not even an hour or two ago. Still great app love the convenience. Not working on iPad or mobile. I have been using this app for a while now and recently today I’ve had problems using the search bar on both my iPad and Mobile. I tried everything I could think of and thought the best thing to do was delete it off one device. I deleted it from my mobile device and re downloaded the app. Upon login I couldn’t view any of my books. When I tried going to the website it said I didn’t have any there either. Upon looking on my iPad I did have all the books still on that device Only. I’m unsure if this is a glitch or bug or anything but I like having the app on both devices because, obviously, I do not always carry my iPad with me. I would very much appreciate it if these issues could be looked at. It is also no longer appearing online when I log in there I have no idea what happened but nothing is on my devices and Ik I have purchased multiple books with barns and noble I can’t get any help fixing this problem I am over seas and can not call nor do I have access to get help from them. The only proof I have that I got these books are on my iPad.

Hi Bated, please use the Send Feedback > Book Problem method within the app to report this issue by selecting all of the affected books. We will then be able to better investigate and get you reading again ASAP.

Before the update you could see the cover of all the books you had available to read in your library. Now you have to scroll through either by author or title and click on each to see them. Of course you can see recent ones that way, but I want to see all my books like it was before. Plus I have to do this with all my archived books also which takes forever if you can’t remember who wrote it or the exact title. I do not understand why they had to change that aspect of the app. Bring that option back, please!! Ok, they let me know I could view them that way by title or most recent, which is good, but why take away the choice by author? For those of us that read a lot this seems like a crazy change to make, this is a reading app after all, anything available in title should be available in author also(the same format). So, still no 5 stars because of that. Don’t understand why you changed that option:(
Thank you for listening and adding back the choice to search by author or title with the book cover. I am very happy!! You get your 5 stars back:)

Hi JAMarsh65, you can still view your Library items by cover -- all you have to do is open the sort/filter menu (tap the bolded text along the top left that likely says “All Types by Author”) and Sort By “Most Recent” or “Title.” You can also change to Filter By "Archived," to view just the items you've archived. If you have any questions, don’t hesitate to reach out to our Support team or visit the FAQs for tips and tricks on getting the most out of the new experience.

I had to buy an E-Book through barnes and Nobel for school. WHICH can only be found through barnes and Nobel (I looked everywhere without pirating) which at first I did not mind. But. On top with only being able to find the book on barnes and Nobel. I was also forced to use this god forsaken app. The first thing I did was try to figure out how i can use the app. But the features are limited. It’s like they intentionally made it as difficult as possible to even enjoy the app. First of all. God forbid you try adjusting the text size because it’ll put your book in a blender and won’t be able to understand where anything is at. 2nd. Good luck finding a specific page. Bc both iPad and phone version won’t let you turn pages until at least 7 seconds passes between page turn. And the page finder is way to slow to even use that functionally. There are so many features missing compared standard industry practices like kindle or even just having a pdf version. Like being able to write and take notes on the page. Can’t do that. Or even highlighting properly.

What I’m getting at. Is this entire app has ruined me so much so. That is just down right disrespectful. How a million dollar company like B&N would even agree to partner with nook or even call this passable platform to handle E-Books. I might as well pirates a PDF bc at least a PDF I can take proper notes on and it won’t completely hinder my ability to conduct my school work.

Sorry to hear you've encountered these issues. We'd love for you to reach out so we can investigate your concerns further. You can use the in-app feedback option by going to Profile>Settings>Send Feedback>Report Bugs or you can just shoot an email over to us at service@bn.com.