Get the latest in fashion and gifts from Nordstrom, while shopping from the comfort of wherever you and your phone might be! Plus, get free shipping and free returns—all the time.
• See what's in stock at your favorite store right from the app.
• Inspire your style with styling tips, ratings, and reviews.
• Choose from a variety of fun gifts for anyone on your list.
• Get notifications about our biggest promotions, so you don't miss out.
• Need it today? Just buy from the app and pick up your order in store.
Nordstrom is a leading fashion specialty retailer, offering customers one of the most extensive selections of clothing, shoes, and accessories for men, women, and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.
In this update:
• Various bug fixes and improvements.
Please keep sharing which app experiences are important to you at http://nordstrom.uservoice.com.
Ratings and Reviews
Not Getting My Rewards Points
I have been having trouble receiving points for my purchases made using the Nordstrom iOS app. I called customer service w to sort it out, but felt that the representative didn’t try to understand what I was experiencing and assumed I was doing something wrong on my part. I explained to her that I had made multiple purchases USING THE NORDSTROM APP and I clearly stated that every time I made a purchase, I receive a message that clearly says “You’re earning Rewards points on this order”, however my points balance had not changed for several months. She seemed to go on script and regurgitate how the rewards system works. I’ve been shopping at Nordstrom for years. I know how it works. She also told me I had to put my phone number in the app before completing the purchase. Nowhere in the checkout process on the Nordstrom app are you requested to put in a phone number. I felt like she didn’t fully understand how the app works. She did end up helping add points for multiple purchases (nearly 900 missing points) but I don’t even know if I recouped them all (she couldn’t tell me) and I didn’t really get a permanent fix to my problem. Her solution to me was to make sure my points get added after an item has shipped. If not, call back and get them added. I do a ton of shopping on the Nordstrom app! This is very inconvenient and unfair for someone who spends a substantial amount of money with this company.
Developer Response ,
Hello! My name is Sam and I lead our app team at Nordstrom. I want to make sure you get help with this issue right away. Would you mind sending an email at firstname.lastname@example.org with your app review username in the subject line and I'll make sure you get the VIP treatment from this point forward? Thanks, Sam
Nordstrom’s is THE ONLY STORE for ME!!
Started shopping there in California, over 33 years ago( before that Nordstrom’s was not in Ohio where I grew up). Once I had the Nordstrom experience; ie their impeccable customer service, incomparable Personal Shopper privilege which no one can compare with), their Amazing selection of Brands at your disposal, their genuine feeling of Shopper’s Paradise when you enter their doors...plus the cherry on top of this Amazing Nordstrom Sundae of a store... their incredible sales several times a year. But I never waited for a sake because I always CRAVED the Nordstrom experience. It’s addictive! Once you shop there.. that is IT! There’s no other store you can love as much. When I left Cally many many years later for career reasons, I knew I would always find a Nordstrom somewhere near me. Finally after retiring to Florida, Jax ie to be near new grandchildren & family, alas, they had no Nordies!!!
It was two states & a flight away. But finally Nordstrom’s brought their fabulosity to Jacksonville for all to know & love. I’m happy again. One sadness although.. a dear friend decades ago had gotten me the best little scarf proclaiming I was a Nordstrom gal. I loved that little neck scarf for fun times but in moving somehow it disappeared. I do miss my fashion moniker telling the world that I am Nordstrom gal ( a very proud Nordstrom shopper)!!
Sincerely.. Georgia from Florida ❣️
Updates not improving experience
Update: August 31, 2018 - newest issue I've experienced is the login page not loading so I can't even attempt to log in. I was advised by customer service to uninstall and reinstall the app which is annoying. Probably a server/API issue that should be fixable without requiring the user to do anything. Oh well. It works now but quite annoying.
Looks like things in the Account section are finally working properly (opens natively in the app rather than opening a web browser window).
This is still happening: anytime you go to the wishlist and hit edit, it takes FOREVER to load the functionality, we're talking 3-5 seconds on wifi or my LTE network in the US. Then, when you select an item, it's another 3-5 seconds before you know the item has actually been selected. These types of responses times shouldn't be acceptable. Go and look at industry benchmarks. The folks at Nordstrom who work on this feature must not actually use it in real life. Same advice, dogfood your app. Lots of low hanging fruit to help improve the user experience and help users spend money via the app.
Developer Response ,
Hi, BayAreaNativeFan - We’re sorry about the Shopping Bag and Wish List trouble—our latest update should have resolved those issues. We'll keep working to improve the experience for some of your favorite features, and appreciate your continued feedback and patience! Please continue to check the app store for regular updates.
- Nordstrom, Inc.
- 201.4 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © Nordstrom, Inc.
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