NorthOne - Business Banking 4+

Love my New Bank!

Northone Bank has provided me with such a great experience for all of my small business banking needs! Application is super easy and painless. I was able to fill it out in no time and begin my banking journey! I’ve use the chat feature twice through the app and both times I received a response within a few minutes. I didn’t have to remain in the app while I waited which was nice. I was received an email and notification each time they responded and was able to log in to app and go right to the chat and pick up where I left off- no closing out of chat or chat timing out. Plus the customer support agents are friendly and very knowledgeable! I would refer NorthOne to anyone with a small business! Thank you!

Developer Response ,

Thank you so much for your kind review! We'll be sure to pass this on to our Customer Care team. We're so excited to have you as a customer and be part of your small business journey! Best wishes to you and your business this holiday season. Cheers!

Couple of things

I really like this app and overall I see where they are going with it. However, there is a lot of false/inaccurate information being advertised for this app. FIRST, it doesn’t take 3 mins to setup an account. You can fill it out and submit it in 3 mins, but it’ll be a couple of days before you get an actual account. SECOND, you do not have control over your card. If you lose it you have to contact customer support, no ability to freeze it, change the pin or anything like that, so that feature isn’t operational. THIRD, you cannot integrate with Xero, QuickBooks, or the like. While they display this on the website, claiming its seem less, this option isn’t available. It says “coming soon” in the app, but there isn't a real ETA on this. So overall, promising app, but false and misrepresented information. This brings a lack of credibility as this could really open the company up to a lawsuit. I’m not saying you shouldn’t use it, just giving you a heads up that things aren’t what they’re advertised to be. Also you have to question management. This is an elementary error. Again not saying you shouldn’t use it, just providing full disclosure where they are not.

Developer Response ,

Hi there! Thank you for taking the time to write about your experience. We are so happy to receive any type of feedback. ☎ We are super excited to be able to build off of feedback like this. We would love to hear more and be able to make your experience five star worthy - which is what we strive for at all times.🌟Please send us a message at support@northone.com!

STAY AWAY!!! HORRIFIC!!!

I opened an account with this bank in November 2020. It took about 5 minutes to provide all my information to open an account. I was approved shortly afterward. The customer service was always helpful and very responsive. The bank sent several emails out stating that they will upgrade all accounts and send out new cards. They keep reassuring us that we would love it and the process would be seamless.....THEN supposedly, the upgrade begins. I go to open the app, and it says we are updating the app, and it will take few minutes. I thought to myself, OK, no worries, I'll wait. The wait has been WEEKS!!! I DO NOT HAVE ACCESS TO MY OWN MONEY!!! THIS IS MY BUSINESS AND MY MONEY THAT I WORK HARD FOR! Suddenly customer service is AWFUL, RUDE, AND NOT HELPFUL AT ALL!!! Keatyn from customer service keeps telling me that they need a document from the secretary of state to complete the upgrade to my account. WHAT?!?!? I asked several times to give me MY MONEY AND CLOSE THE ACCOUNT. THEY HAVE NOT!!! PLEASE STAY AWAY!!!! I'm going over to BBB NOW!! Oh, BTW, you should read the reviews on BBB. There are sadly many VICTIMS LIKE ME WITH THIS FRAUDULENT SO-CALLED "BANK"!!!