NZeTA – Get it before you go
Download this free official New Zealand government app and use it to request your NZeTA and pay the IVL. The app is the fastest way to request an NZeTA and should take you less than 5 minutes.
You can use the app to scan your passport to upload your details and scan your credit or debit card for ease of payment. An NZeTA request costs NZD $9.
You can request and pay for up to 10 NZeTAs in one transaction for your family or group.
What are the NZeTA & IVL?
The NZeTA is a border security measure introduced by the New Zealand Government on 1 October 2019.
To find out more, visit the Immigration New Zealand website. https://www.immigration.govt.nz/nzeta
Most visitors coming to New Zealand must pay an International Visitor Conservation and Tourism Levy (IVL) of NZD $35. The IVL is a way for you to contribute directly to the tourism infrastructure you use and help protect the natural environment you enjoy during your stay in New Zealand. For more information on the IVL, visit this website https://www.mbie.govt.nz/immigration-and-tourism/tourism/tourism-funding/international-visitor-conservation-and-tourism-levy/.
The Legal stuff
It is your responsibility to ensure that to the best of your knowledge the information you provide via this app is accurate and that you answer the questions truthfully and correctly. The information will be retained and will become part of New Zealand immigration records. INZ may provide information to other agencies in New Zealand and overseas where such disclosure is required or permitted by the Privacy Act 1993, or otherwise required or permitted by law.
Over 400,000 travellers have now used this official New Zealand government app to successfully request their NZeTA.
The new version (1.2.0) allows you to check your NZeTA status even if you requested your NZeTA on a different device or via a different channel. You can now make multiple NZeTA requests from the same device without deleting previous requests and payment by American Express has been enabled.
Ratings and Reviews
Glitchy and difficult
It got stuck in the spinning spiral of death on my phone, but worked fine on my ipad. The shape of their window for taking pics of your passport is confusing. Since it’s rectangular, it appears that it would need both the signature page and the photo page, and you would think your passport should fill the window. The photo does not need to fill the space on the screen. The app appears to mostly need the numbers at the bottom of the passport photo page. Using ipad, I was easily able to add a family member. The app on my phone is still spinning away 40 minutes later, and it won’t allow me to delete it.
I just want you to know the trouble we're having to see if you can advise some help. We are a family of 7 (with 5 small children) from the United States. We've been volunteering at a mission hospital in the highlands of Papua New Guinea for the past 5 weeks with limited email access, electricity etc... We had a planned layover in New Zealand Nov 7-12 on our way home. We booked and paid for an Air B&B in KatiKati, car rental etc...
After leaving the highlands and flying to the Port Moresby airport yesterday, we were unable to check into our flight to Brisbane and Auckland, we found about the new VISA waiver which went into place after we were already doing our mission work, and we were never notified. We had no idea. Unfortunately, we were not allowed on the flight, and we are now stuck with our young family in a very dangerous city.
Because this dilemma was not the airlines fault, we are paying for everything. Because we don't know when the NZ visas will be approved, we don't even have a departure ticket out of Papua New Guinea. I applied for my visa online yesterday and haven’t received approval. I tried this app, but every time I try to take a picture of my 2 year-old, it says “face not visualized.” We just want to get home with or without a layover in New Zealand. Could someone please help?
Derek and Amy Holmes and family (Elijah, Meredith, Cora, Reagan, and Silas)
Good luck taking a photo of your toddler
I spent a good amount of time trying my best to get a shot of my toddler. The process to take a photo has a delay, so your child may look for a moment, then look away, move, and just plain lose patience. If you decide to try again later, you have to start over again. The app doesn’t save any steps you complete. I’m very irritated that at least for small children, they don’t allow for an uploaded photo. At least allow photo uploads if the birthdate of the person puts them under 2 years old.
Both my wife’s application and mine were issued within 20 mins. It has been several hours now and my daughter’s still hasn’t been approved. I’m hoping I don’t have to go through this entire process again and have to pay the fees for my daughter again if they find the photo wasn’t to their standards. The shortcomings of their app should be on them.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- Ministry of Business, Innovation and Employment
- 84.9 MB
- Requires iOS 11.2 or later.
- Requires iPadOS 11.2 or later.
- iPod touch
- Requires iOS 11.2 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © Ministry of Business, Employment and Innovation
With Family Sharing set up, up to six family members can use this app.