Welcome to the new Oasis Hotels & Resorts App.
This is your showcase to a wide array of experiences for all your senses, which will help you easily plan your Cancun or Tulum vacation. Download now and get to know every detail of our fantastic all-inclusive hotels located in two of the hottest tourist destinations.
•Get to know everything about our hotels & resorts.
•Find & book the best room options available.
•Explore all restaurants & bars within our hotels.
•Learn about the best deals and promotions.
•Discover our limitless array of activities and shows.
•Indulge yourself with our room service in just a few clicks.
•Request exclusive guest services in an easy way.
•Book your luxurious dinners in our haute cuisine restaurants.
•Browse the treatments menu of our spa and book your relaxation moment.
We have updated the Oasis Hotels & Resorts app. We added new funtionalities to your profile and fixed some minor bugs.
Ratings and Reviews
If I could put zero stars I would
THE most unacceptable service I have ever encountered. The staff was rude and the reception was terrible. Slow slow slow. Everyone and everything took forever. 1 bartender per bar and only 3 were opened at a time. So this all inclusive was waiting in line inclusive. I have been to mexico 5 times in the last 2 years and because of this resort I will never come again. Had to wait in line for 45 minutes for a bottled water and then was told that I didn’t have the correct band to get drinks at that certain bar. Ughhhh. The whole trip was like that. Not accommodating at all. Had an 8:30 appt to receive a COVID test to return to us and wasn’t even helped until 10. Then another line to wait in. The whole place seemed to not know what they were doing. They catered to Spanish people first and foremost so this American will not be visiting Mexico again. So many other beautiful places in the Caribbean to look forward to
TERRIBLE SERVICE - don’t waste your money
This was the worst hotel I have ever stayed at. The employees were extremely rude and completely incompetent. They will lie like second nature. The dude at the front wearing a mask, face shield and glasses said it takes 24 hrs to get your C19 results back and had my family of 6 panicked bc we wanted to go home so badly we paid 300$ to get them offsite and then I found out the results come back in 2 hrs. Check in was atrocious. The FOOD WAS INEDIBLE. It was the nastiest food I have ever had in my life. The drinks were watery, water smelled like sewer, the bathrooms were full of vomit. Cigarette butts were EVERYWHERE. This app NEVER worked. No blankets. The mattress was brown. The employees were so rude.
Go somewhere else
Everything you are reading is true. We chose the most expensive rooms on the beach. Everything is a hassle. Warning. The beautiful marble floor is a death trap. We came back to our room and the refrigerator was defrosting. The water leaked on the floor and down my wife went, breaking her toe. There are so many bad things to talk about but I want to tell you about the good. Management was very apologetic and was doing everything in their power to make things right. Yes no one knows what they are doing and I think the staff knows that but they are working hard to make things right. You just need to let them know.
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- Oasis Hotels & Resorts, S.A. de C.V
- 71.7 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
English, Catalan, French, German, Italian, Polish, Portuguese, Simplified Chinese, Spanish
- Age Rating
- 17+ Unrestricted Web Access
- © Dapper Technologies