Viva Aerobus: Fly‪!‬ 4+

I don’t usually review apps, but I’ve never had an easier time with check in than with Viva Aerobús. I have flown with Aeromexico for years but honestly they are not very nice and they create a lot of extra bureaucracy to do very simple processes—Viva Aerobús isn’t like that. Yes there isn’t first class or premium economy on their flights, but the process of check in couldn’t be easier because the app works like every airline app should—it saves your information and only takes 15 seconds to check in. If only every airline’s app worked as well as this one!

This ‘budget’ airline excels and adding charges and inconveniences. Don’t be fooled by the fictitious and deceptive published fares. And, avoid my mistake by reading all the fine print VERY closely. Their web site pushed a ticket i mistakenly confirmed resulted in my paying 3x the published fare I originally purchased to ultimately arrive much later than needed for a business trip. This included their forcing me to buy a premium seat that I never wanted.

To resolve their booking mistake, they did not allow me to make correction via web site or app. I spent 3x more time, 6 hours, on the phone waiting to speak w customer service representatives to correct their mistake than the actual time on the flight. I had to call more than 5 times to start anew w their call center rep because when we were approaching a solution, the phone line ‘mysteriously’ disconnected repeatedly! So i had to start over w online waits as much as 1 hour to speak w a rep.

The app follows the attitude of the company to focus on upselling while not attending to basic service like using the app to inform of gate arrival/departure or updates on flight status. I will be deleting the app as they had obliged me to download it to board the plane.

In closing, this is a terrible airline that I recommend avoiding if at all possible.

When deciding on an airline try Viva Aerobus. I have been flying with them for over 2 years now since an upsetting and terrible experience in customer service for my father who’s wheelchair bound with the airline Volaris. Viva Aerobus, yet simple and very accommodating, outstanding and genuine customer service, their app is the route to pick when it comes to purchasing, changes and add ons. Look into seat upgrades and packages when making your purchase. Don’t just read about it go ahead and try it, for a simple airline with affordable prices, their app is sure to surprise you.