Aeromexico 4+

Mexico’s global airline

Aeroméxico

Designed for iPhone

    • Free

iPhone Screenshots

Description

Our new app has your travel needs covered
Download and check out all the new features!

Book
We’ve updated our design with you in mind. Book your flights faster and easier using your Aeromexico profile.

Home Screen
Find everything for your next adventure: great deals for the best destinations.

Check-in
Flight departing soon? Check-in and grab your digital boarding pass to skip the line.

My Trips
Take control of your traveling! Review your itinerary and personalize your booking with additional services.

Status
Check flight status in real time.

Profile
Your Aeromexico profile keeps important information for personalizing your travel experience.

Notifications
Turn on notifications to receive regular promotions and updates on your flight status.

What’s New

Version 1.23.2

We keep updating the features of the app to improve your experience.
Update your App and travel easily and safely!

Ratings and Reviews

4.8 out of 5
57.8K Ratings

57.8K Ratings

ManoloS ,

Impossible to make a payment

The app has been disfuncional for many years. I am a Platinum member at Aeromexico and have never been able to use the app to purchase a ticket, you go through the whole reservation process and it always fails at the end. Very frustrating !!!! Takes you back to the beginning to redo the whole reservation only to fail at payment again. Even with they new attempted fix with Click to Pay. Incredible that an airline is unable to get a simple payment right.

pde666 ,

El peor servicio para clientes

I recently flew Aeromexico from California to Colombia and the experience was dreadful. The airline has no concept of customer service. Beginning with a woman at the check in counter who insisted that my carry on was too heavy. It weighed 14kg, and their website said 15kg is acceptable. She insisted that the limit is 10kg. Then, she snatched it away without allowing me to attach an address tag. Her entire attitude was that phony superficial politeness underscored by aggression.
Flight attendants didn’t greet passengers upon boarding. Food was awful. No dinner even offered on the 2nd leg of the flight, even though it took off at 5pm.
But the WORST is that I contracted Covid from two idiots sitting next to me, who both were unmasked and talking nonstop the entire flight. Not one flight attendant said a word to them, not once, despite repeated automated announcements that masks were required.
After this experience I will never use this horrible airline again.

jp_crespo ,

Fundamental flaws and no attention to detail

This app has fundamental flaws and doesn’t consider use cases for many of its frequent passengers.

Every time I fly back to Mexico I cannot do my online check-in because by I am not a Mexican citizen, and despite having my permanent residence, I’m always being asked to check-in at the airport.

I should be able to store and save my passport and resident card information directly on my profile so I can check-in online. Or if not, there should always be a step where I can scan my resident card after scanning my passport.

Additionally, the lack of attention to detail is surprising. For example, when you are asked to enter your contact information, there is a dropdown menu with pre-selected options of the relationship of the contact: (spouse, father, etc.) …. Well, in Spanish, when you select “Cónyuge” from the drop down Menu, the app automatically blocks you from moving forward because an error message appears saying that you cannot enter special characters (referring to the accent on the “o”). I DID NOT enter the special character myself but it is already pre-set BY Aeromexico. 🤦🏻‍♂️

These app is way behind vs other major airlines in the world and it is very frustrating to use. I do NOT recommend downloading.

App Privacy

The developer, Aeroméxico, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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