Aeromexico 4+

The app has been disfuncional for many years. I am a Platinum member at Aeromexico and have never been able to use the app to purchase a ticket, you go through the whole reservation process and it always fails at the end. Very frustrating !!!! Takes you back to the beginning to redo the whole reservation only to fail at payment again. Even with they new attempted fix with Click to Pay. Incredible that an airline is unable to get a simple payment right.

Where to start? Nothing works, the amount of bugs is shocking given that its available to download on the App Store when it feels like an early stages prototype. I’ve been using the app for over a year and each time there’s an update I’m hopeful that things will actually improve just so find out sometimes the update made things even worse. There’ve been times I’ve wasted hours trying to buy a ticket just to have the app crash at the last minute over and over. Cannot complete check in because it will crash, or some issue that is never resolved easily on the app, which is maybe the purpose of having the app to begin with? What makes it so entirely frustrating is the fact that their website is also pretty terrible and will often have the same system failures as the app. I’m an aeromexico rewards longtime member, still there’ve been several times where I’ve given up on buying an Aeromexico flight altogether, foregoing the points, and just gone with any other airline out of sheer frustration unable to buy one on any of the apps OR online. I prefer to fly with AMX but It’s like they don't want you to buy their tickets? Bizarre. Please try harder and do better, you are loosing out on ticket sales bc of this 100%. Hope someone actually sees this and makes some significant much needed changes.

Ps. The other app? Aeromexico 2.0? Useless as well. Maybe worse.

I recently flew Aeromexico from California to Colombia and the experience was dreadful. The airline has no concept of customer service. Beginning with a woman at the check in counter who insisted that my carry on was too heavy. It weighed 14kg, and their website said 15kg is acceptable. She insisted that the limit is 10kg. Then, she snatched it away without allowing me to attach an address tag. Her entire attitude was that phony superficial politeness underscored by aggression.
Flight attendants didn’t greet passengers upon boarding. Food was awful. No dinner even offered on the 2nd leg of the flight, even though it took off at 5pm.
But the WORST is that I contracted Covid from two idiots sitting next to me, who both were unmasked and talking nonstop the entire flight. Not one flight attendant said a word to them, not once, despite repeated automated announcements that masks were required.
After this experience I will never use this horrible airline again.