Tip: After downloading the app, turn the notifications on, and you will get:
- Check-in reminders
- Flight status updates in real-time
- Boarding gate information
- Best flight deals and offers
Our improved Volaris app will get you flying at the lowest prices all year around. We will help you with everything you need on your next journey. Download and enjoy the following features:
BOOK A FLIGHT
Book the best flight among our 197+ routes. You can save contact and traveler information to make every booking even faster.
Save your payment details to book flights. It’s easy, fast and secure.
Get access to our exclusive promotions for mobile app. And save on your next trip!
Check your bookings, review details like name or flight number, add optional services such as baggage, sports equipment, priority boarding and seats.
We’ve got your feedback, and check-in has gotten even faster. Complete your information details, add any optional services and get your boarding pass. It’s that easy.
Skip the check-in desks and kiosks. You can view your boarding passes offline. Join us in our no
paper iniciative! Keep track of your flight information: boarding time, boarding group, seat number, itinerary so you get to the airport on time. If you add your boarding pass to your wallet, you can check the best way to go to the airport with a map, and review our baggage policies.
View live updates on arrival and departures.
We’ll let you know about any promotion, new products, policy changes or new feature at volaris.com.
Want to get cheaper flights? Login with v.club membership you can get access to the lowest fares, exclusive promotions and early access to discounts.
Send us your feedback at firstname.lastname@example.org, we are always listening to your suggestions
As of October 30, our new baggage policy comes into force, so those passengers who purchase tickets from this date will have the benefits of this new policy applied according to the modality acquired
What is included in each fare?
1 personal ítem
(Must fit under the seat in front of you)
1 personal ítem
1 carry on
1 personal ítem
2 carry on
1 checked bag
Boarding zone 1
Ratings and ReviewsSee All
Volaris App / customer service
Volaris application not helpful at all I tried doing the check in for 2 passengers however I was unable to do so due issues with their app, a message comes up to call customer service for further assistance so I did. An absolute waste of time the representative who I spoke with mike from Ciudad Obregón was not helping at all. All he said was to try the check in on the website after I had explain to him that i was unable to do it either on the app or on the website I was referred to the airport which I find ridiculous if me the flyer want to expedite the process by checking in online and if the website or app isn’t available they shouldn’t give us the clients the run around that should be able to assist when you contact their customer service call center.
Horrible customer service
Do not get the app!!
Their service just keeps getting worse! They push for you to get the app for easy check-in, however, a new policy came in (info given from a volaris representative) where the app will automatically assign you your seat. The problem is if you have a different reservation number then your partner or family members it will not allow you to sit next to them unless you pay a fee. It will assign you in the middle or the end of a row with random people and if you try to move up one row it will still charge you! Also, if you check-in as soon as it is open you will be automatically assigned to the last row and the system works it’s way up.
Calling their customer service phone is a waste of time, they will NOT help. This last trip the app would not allow me to check-in everyone, there was a glitch and it only gave me 1 boarding pass out of 3, I called volaris and they asked me try online instead of the app. I listened and a system notification came up that said “please call our customer service for assistance” I read it to them and they told me to try again in a few hours and hung up.
Lastly, the flight prices in the app are not the same as the website so make sure to check both, one may give you a cheaper price.
They only give you water
Like the one review I just read. I always book the minute I can. And they gave me the very last seat. In front of the bathroom. I fly Southwest Airlines. A few times a year. from Chicago. To Florida. Almost as long a flight. 3 hours. Or so. To Mexico City. And some real low fares, most of the time. And besides the two free checked bags. And one carry on. They give you two kinds of snacks. And sodas. Or other juices they have. But not here. When I asked the guy. If a drink was included. Maybe because of the engine noise. He did not hear me. But He did say yes. So. I opened the drink. While saying. What kind of chips do you have. He shows me two. I took one. They he starts pushing buttons on his hand held computer. And tells me. $6.00 I said that’s why I asked you if it’s included. He said no. I gave him back the chips. But kept the $3.00 drink. Because I opened it. One time later. They went by so fast with water. I did not even try to ask for any. On the way home. I said. Is there a charge for water. Again. No. And there really wasn’t. I will check other airlines next year. Before I book with them again.
- Concesionaria Vuela Compania de Aviacion, S.A.P.I. de C.V.
- 89.7 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- © ® 2018 Volaris
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